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Mgr, Front Desk, BU (E)

Posted May 28, 2021

Hampton Inn & Suites Nashville-Downtown
Nashville, TN

About This Job

As the Front Office Manager, you would be responsible for executing your position’s responsibilities in alignment with Hilton’s vison of the light and warmth of hospitality and driving company success through performing the following tasks to the highest standards. Minimum Job Description, including but not limited to the following: • Assist in the management of all Front Office operations to include, but not limited to; guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives. • Responsible for the overall operation of the entire hotel during the evening shift to ensure guest and associates satisfaction and safety. • Communicate effectively both verbally and in writing to provide clear direction to staff. • Handles all complaints and guest issues that may arise in the course of the shift. Monitor and react to Hilton Guest Assistance file items and see that they are resolved and property closed in the Hilton System. • Read and respond to all Trip Advisor comments in a timely manner. • Monitor use of Kipsu for second shift associates for superior guest service. • Maintain control over the staff keys assigned to MOD. • Remain calm and alert, especially during emergencies and or heavy hotel activity, serving as a role model for all associates. • Know all safety, security and emergency procedures and how to act upon them. Be fully versed with statutory, fire, legal, health and safety procedures and take control in the event of an emergency. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates about new procedures and training. Ensure staff is fully trained in emergency procedures. • Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and associates. • Maximize room revenue and occupancy by reviewing status daily and using sell-out strategies.• Comply with attendance rules and be available to work on a regular basis. • Assist night auditor as needed. • Perform additional duties and projects as assigned.

Comprehensive knowledge of Front Office operations, policies and procedures- preferred Hilton Experience • Minimum of two (2) years hotel management experience in Front Office • Excellent interpersonal, management, communication, and training skills are essential • Positive attitude, team focus, enthusiasm, excellent customer service skills • Ability to work a flexible schedule, including evenings, weekends and holidays, according to hotel needs. • Proficiency in English (verbal & written), Spanish proficiency is a plus • Must be able to endure physically long periods of standing • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills • Must possess leadership skills and be able to motivate Service Professionals through difficult points within the operation • Must be able to handle a multitude of tasks in an intense, ever-changing environment • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and Associates. • Typical Physical / Mental Demands: • Must maintain excellent grooming standards with a neat, clean-cut appearance • Stand, sit, or walk for extended periods of time • Must be able to bend, stoop, crouch • Must use hands to reach, grasp, handle, pull and push

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


About this Employer

Hampton Inn & Suites Nashville-Downtown

310 4th Avenue South
Nashville, TN 37201

(615) 277-5000

207 Room Hotel

At A Glance

At the Hampton Inn & Suites Nashville Downtown, visiting Nashville has never been more convenient. Our hotel is near downtown Nashville, the famous entertainment district on Broadway, the Country Music Hall of Fame,  15 minutes from Nashville International Airport (BNA) and more. Guests are mere minutes from Vanderbilt and Belmont Universities. Experience the luxury of our prime location being just walking distance from Nashville's famous shops, museums, restaurants and legendary country music historical sites.

Offering newly updated spacious guest rooms featuring options like a wrap-around balcony suites, soaking tubs and double king beds. Take advantage of our free WiFi in all guestrooms and lobby, business center and fitness center during your stay. If you're traveling with the family, reserve a two-room suite with sofa bed for some extra space.

Host an event for up to 100 people in our 2,500 sq. ft. event space. Take advantage of the expertise offered by our professional staff or get the whole family together for a celebration.

Start the day with a delicious free, hot & cold breakfast buffet or grab an On-the Run bag if you're in a rush. Need suggestions for dinner? Whether it's a plate of fried chicken and biscuits from Loveless Café or a juicy steak at The Palm that you're craving, our friendly team will be happy to make a recommendation.