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Front Office Manager

Posted May 31, 2021

Hotel Revival
Baltimore, MD
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About This Job

Description

At Joie de Vivre, a Hyatt brand, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences  This position reports to the hotel Rooms Director.
 
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.  The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.  In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. 
 
Duties include but limited to:
  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 

 

 

Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  • With opening hotels, previous hotel pre-opening experience preferred
  • Service oriented style with professional presentations skills
  • At least 2 years progressive management experience within the Rooms Division of a hotel 
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
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About this Employer

Hotel Revival

101 West Monument Street
Baltimore, MD 21201

(410) 727-7101

107 Room Hotel

www.jdvhotels.com

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Our Hotel

Rich with history and as bold in spirit as Charm City itself, Hotel Revival is Baltimore’s only boutique art hotel. Nestled in the heart of Baltimore’s historic Mount Vernon neighborhood and less than a mile from Penn Station, the 107-room, 14-story boutique hotel serves as a community gathering place, and contributes to the renewal of the area through a vibrant guest experience, thoughtful design, new restaurants and signature bars. The newly renovated hotel features distinctive art and stunning monument and city views. From all-local craft beer to a local art program, Hotel Revival embraces and embodies all that is Baltimore.

Careers

For us, hotels aren't simply places to sleep, they're places where dreams are born.

We encourage team members who are part of our boutique hotel group to make their mark through community service and working to save the environment.