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Housekeeping Supervisor (Full-Time) - $200 Sign-On Bonus

Posted May 29, 2021

Fairfield Inn & Suites by Marriott Memphis Germantown
Germantown, TN
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About This Job

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
  • Ensure that assigned staff have reported to work; document any late or absent employees.
  • Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
  • Assign designated guest room keys and beepers to assigned staff.
  • Maintain accurate record of such and ensure security of keys.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Inspect supply levels of floor closets.
  • Assign designated personnel to rectify any deficiencies.
  • Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
  • Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
  • Directly contact Room Attendant and relay any deficiencies to be corrected.
  • Update room status after approving cleanliness and condition in accordance with departmental standards.
  • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
  • Check DND rooms and verify status.
  • Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
  • Room Attendant's have changed bed sheets.
  • Counsel Room Attendants on any discrepancies.
  • Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
  • Directly contact respective personnel and relay any deficiencies to be corrected.
  • Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
  • Contact Engineering directly for urgent repairs.
  • Conduct training of staff as assigned.
  • Provide feedback on staff performance to manager.
  • Report disciplinary problems to manager and participate in the counseling of employees.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties before leaving.
  • Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
  • Check P.M. reports for accuracy and completeness.
  • Complete night counts in accordance with departmental standards.

Qualifications

Education & Experience:

High School Graduate or General Education Degree (GED).

Six months to one year related supervisory experience.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Fairfield Inn & Suites by Marriott Memphis Germantown

9320 Poplar Pike
Germantown, TN 38138

(901) 757-9100

80 Room Hotel

www.marriott.com

Our Hotel

Fairfield Inn & Suites by Marriott Germantown is known for comfort, convenience, and southern hospitality at its best in an upscale suburban area! Our hotel is easily accessible from Bill Morris Parkway (Route 385) and only minutes from I-240. Whether traveling for business or pleasure, we are 2 miles from the FedEx Global Headquarters and only 20 minutes from the Famous Memphis Zoo, Beale Street, and Elvis Presley’s Graceland. If you are looking to shop we are located minutes from The Shops at Saddle Creek and The Avenue at Carriage Crossing exclusive mall with over 75 shops and many restaurants. Enjoy our indoor pool and spa or retire to our spacious guest rooms or suites. Fulfilling complimentary continental breakfast is available in the morning. We boast a prime location for business, weddings, anniversaries, reunions, sports, and more! Join us at our exceptional hotel offering comfortable guest rooms at a superior value for both business and leisure travelers.