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Senior Manager, Platform Activation

Posted April 30, 2021

Hilton - Revenue Management - Dallas
Addison, TX
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About This Job

Description

***This position will be Virtual, except for within the state of Colorado***

Hilton’s Commercial Services organization is comprised of over 4,000 team members driving our sales, revenue management, call center, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are key to Hilton’s ability to drive profitable growth.

What will I be doing?

This role aims to lead the development of and tactical delivery against project and change strategy. This role will ensure project plans and goals are achieved while managing timeline, scope, and risk. This position will ensure the strategy includes a focus on effective communication, training, and support for sustained adoption with our internal Hilton corporate audience and our hotels and owners.

Project Management


  • Develop and lead project plans

  • Implement standards to ensure that all project information is consistent, accurate, and timely and that all updates are completed as per the agreed cadence

  • Establish working practices, clarify roles and responsibilities, and ensure that plans, dependencies, issues, and risks are aligned with the overall project plan

  • Identify key functionality gaps by working closely with key subject matter contacts

  • Review and offer advice and feedback on other project elements, including product design, functional roadmap plans, strategy, etc.

Change Management


  • Create measurable and targeted change management plans, including change delivery, communications plan, training plan, resistance management plan

  • Align team on projects and organizational change tactics, implement standards, and watch for opportunities for improvement

  • Develop a solid understanding of hotel-level, owner-level, and corporate-level commercial objectives

Requirements

What are we looking for?

The person who will find the most success in this role must be, first and foremost, someone who thrives on bringing people together and aligning their disparate backgrounds to achieve a common goal. The project that this person will be leading is a key strategic priority for Hilton, and as such, you will need to operate with a sense of gravity. Great ideas mean nothing if they cannot be implemented, and this person will need to show a demonstrable record of carrying out large-scale changes optimally across an organization.


  • Build trust with key partners by leading with integrity and purpose

  • Strong analytical skills to help drive & assess project performance analysis and targets

  • Problem-solving skills to find creative solutions in developing, prioritizing, and implementing strategic solutions

  • Good communication skills, including written and verbal communication, to explain complex issues clearly and concisely and to engage audiences when presenting these issues broadly

  • Self-motivation skills driving you to take the initiative in identifying, prioritizing and implementing tasks with a personal dedication to succeed

  • Interpersonal skills with an aptitude for working in multi-functional, dynamic environments

  • Organization skills that include superb attention to detail

To fulfill this role successfully, you should demonstrate the following minimum qualifications:


  • Five (5) years of professional Project Management experience

  • Two (2) years of professional Change Management experience

  • One (1) year of experience analyzing the effectiveness of data for forecasting

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:


  • Bachelor’s Degree, or Associate’s Degree plus a minimum of seven (7) years of professional experience in a Project Management role or High School Degree/GED plus a minimum of ten (10) years of professional experience in a Project Management role

  • Previous hospitality experience

  • Experience in a functional data and analytics role and/or supporting data and analytics functions in a project or organizational change role

What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


EOE/AA/Disabled/Veterans

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About this Employer

Hilton - Revenue Management - Dallas

15305 N Dallas Parkway, Suite 600
Addison, TX 75001

Corporate Office

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We are passionate about delivering exceptional guest experiences.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.