Job Summary

The Setup Houseperson is responsible for the setup, refresh, tear down and maintenance of all meeting space according to Resort standards.

Education Requirements

High school diploma or equivalent.

License/Permits Required

None

Required Skills

Guest Relations: To have the ability to work with clients, management and associates in a professional, friendly and courteous manner is critical.
General knowledge of the practices and procedures of a convention center, hotel conference services and/or banquet department.
Ability to utilize various types of cleaning and setup equipment included but not limited to: vacuums, chair dollies, carts, audio visual equipment.
Needs to be a team player, willing to help anyone in the immediate area on a minute's notice.
Must be detail oriented, a self-motivator, and able to work independently with minimal supervision.

Knowledge of Computer Hardware or Software

Not applicable.

Previous Experience Required

1 year of meetings setup experience in the hospitality industry in a convention center or large hotel (over 500 room property) is preferred.

Physical Requirements

Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly; to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours sometimes required including weekends and holidays.
Ability to move frequently throughout the large facilities.

Mental Requirements

Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.

Essential Duties & Functions

At all times be attentive, friendly, helpful, and courteous to guests, fellow associates and management.
Ensure the correct and timely setup of all Banquet Event Order (BEO) functions which includes meeting rooms, breaks, audio visual and other equipment.
Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, floors, walls, walks, doors, windows, heating/air conditioning units, etc.
Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meeting or food service functions.
Be familiar with fire exits, extinguisher locations, and follow hotel safety rules.
Breakdown banquet space after the completion of functions and ensure that all equipment and supplies are stored properly.
Transport and store tables, chairs, and other equipment.
Refresh meeting rooms as needed and notify management of any hazards.
Handle items for "lost and found" according to standards.
Maintain constant visibility by walking hallways and checking in with groups/group leaders when required.
Attend and participate in Daily Promise meetings when scheduled.
Attend training and meetings as required by management.
Perform other duties as requested by management.