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We are looking for a General Manager to be a part of our growing company! If you are a highly motivated team player & seeking an enriching career with an insatiable desire to make a difference - we want to hear from you. Come be a part of the Our Town Hospitality Family!

About This Job

JOB OVERVIEW:

Create and maintain guest-centric environment with a vision that inspires the hotel team members to provide industry-leading service. Oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service in accordance with hotel's goals.

ESSENTIAL JOB FUNCTIONS:

  • Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, owners, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports.
  • Interview, hire, supervise, inspire and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
  • Deliver performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
  • Have active participating in the community and maintain positive public image for the hotel. Meet with potential and current clients and promote hotel.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with team members and guests.
  • Travel to attend corporate meetings, sales trips and serve on local committees as appropriate.
  • Appropriately handle team member issues in conjunction with Human Resources and in accordance with laws and company policies.
  • Clearly describe, assign and delegate responsibility and authority for the operation of the various departments under the scope of the position.
  • Oversee and assist managers in establishing and achieving predetermined profit objectives and desired standards of food quality, service, cleanliness, merchandising, promotion and activities.
  • Develop marketing plans for all areas of the hotel and cooperate with other departments in designing and implementing marketing & merchandising strategies to ensure successful achievement of profit goals.
  • Develop a business plan to ensure overall operation; growth and long-range profitability of the hotel are achieved. Assist in development of new programs to increase revenues and meet guest needs.
  • Develop budget and monitor profit & loss statement with management, assuring profit goals are met.
  • Forecast revenue, monitor payroll and expenses on a weekly, monthly and quarterly basis. Take appropriate action to effectively manage profitability.
  • Remain knowledgeable of industry trends, developing new programs and making improvement recommendations to the Corporate Office and Owners.
  • Evaluate other properties’ methods and products to enhance department services and systems.
  • Establish and maintain Hotel/Department Service & Safety Standards.
  • Consistently lead by example.
  • Perform any other job related duties as assigned.

MINIMUM QUALIFICATIONS:

  • Prior experience as a General Manager in a full-service, independent and/or luxury hotel required
  • Working knowledge of financial/accounting procedures
  • Ability to work AM and PM shifts, including weekends and holidays
  • Fifteen (10) years of progressive management experience in hospitality environment
  • College Degree or equivalent industry recognition
  • Proven leadership skills
  • Outstanding oral and written communication skills
  • Supervisory and personnel management experience
  • Excellent organizational skills
  • Strong ability to sell ideas
  • Willing to be entrepreneurial and to take risks
  • Ability to handle multiple ongoing projects in a fast-paced team environment
  • Ability to work independently on projects and also collaborate as a strong team member
  • Excellent attention to detail, flexible and adaptable to change
  • Ability to operate under pressure and meet or exceed deadlines
  • Excellent organizational, time-management and analytical skills
  • Positive, outgoing and self-motivating individual with pleasant personality and strong leadership skills
  • Ability to maintain a professional manner and appearance in all situations

ADDITIONAL QUALIFICATIONS:

Ability to be flexible with constantly changing environment.
Advanced knowledge of Microsoft Office.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Basic mathematical skills and ability to make accurate mathematical calculations.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.

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About this Employer

DoubleTree by Hilton Hotel Raleigh Brownstone - University

1707 Hillsborough Street
Raleigh, NC 27605

(919) 828-0811

190 Room Hotel

doubletree3.hilton.com

At A Glance

Experience the best of ‘The City of the Oaks’, beginning with your stay at the stylish, renovated DoubleTree by Hilton® Hotel Raleigh - Brownstone - University, located just steps away from NC State, shopping, dining and more. Start your trip to Raleigh, NC with a freshly baked chocolate chip cookie and exceptional service.

Relax and unwind in one of 190 beautiful guest rooms, featuring plush Sweet Dreams® by DoubleTree mattresses, private balconies and Hilton Honors Digital Key capabilities. Guests enjoy sweeping views of the city skyline from our Hilton Honors level hotel floors. Experience our upscale amenities such as 37-inch HDTVs, clock radios with MP3 connectivity and complimentary WiFi. Our deluxe level rooms feature upgraded marble and granite bathrooms and complimentary in-room snacks, water and soda. Hotel junior suites come equipped with a separate living room with a 42-inch HDTV and seating for five, two balconies, a king-sized bed in the bedroom and a pullout sleeper sofa.

Take advantage of the hotel’s 15,000 sq. ft. of flexible meeting space and allow our experienced staff to assist in planning your next corporate or social function. Work out in the hotel’s 24-hour fitness center or enjoy complimentary guest access to the neighboring Alexander Family YMCA. Have a refreshing drink in the lobby lounge or catch the game on one of four, large HDTVs. Wake up to a DoubleTree buffet breakfast. For lunch or dinner, dine at the Harvest Grille. Cocktails are served each evening at the stylish Bistro bar.