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General Manager

Posted May 3, 2021

New Bedford Harbor Hotel, Ascend Hotel Collection
New Bedford, MA
“Be A Part of Our Passionate & Committed Team!"

About This Job

We currently have an exciting opportunity for a General Manager at the New Bedford Harbor Hotel located in Historic New Bedford, MA. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

Job Description

We are seeking a General Manager with a strong food and beverage background that is capable of maximizing revenue, minimizing expenses, motivating the team and maintaining the asset. They are ultimately responsible for leading their market and exceeding guest and associate expectations. We are looking for charismatic leaders that are confident in their ability to excel.

The General Manager, reporting directly to the Regional Hotel Director, is responsible for directly managing the entire hotel facility including banquets, the restaurant and rooms. Duties include ensuring a high level of guest satisfaction, restaurant and banquet menu development and planning, developing and maintaining strong relations with the community, budgeting, forecasting and payroll, associate recruitment and retention, and training and development. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations, and delivering a return on investment.

Your specific duties in this role will include

  • Ensuring that service programs are in place and executed
  • Keeping WHG leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
  • Good understanding of menu presentations and specials, inventory management, service training and scheduling. Providing timely real-time feedback to management, and hourly associates on service and operational standards
  • Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
  • Ensuring compliance with: All food and beverage policies, standards, and procedures by training, supervising, and providing follow-up and hands-on management. All applicable laws and regulations, as well as food handling and sanitation standards
  • Working with the Regional Sales team to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
  • Working with market sales to establish property sales strategy, goals, and action plans
  • Developing innovative means for capturing new streams of revenue through property amenities
  • Responsible for the restaurant functions, including production of new menus, creating and implementing food promotions, developing portion specifications and maintaining a high quality of service, staff supervision and development
  • Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
  • Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.)
  • Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)
  • Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
  • Actively recruiting and hiring qualified associates
  • Performing additional duties as required

The ideal candidate for this position

The ideal candidate will possess exceptional skills for the following responsibilities:

  • Driving revenue through food and beverage and rooms divisions
  • Ensuring guest satisfaction
  • Associate team building and development
  • Must have previous restaurant and beverage management experience
  • Communications and business plan follow-through
  • Financial and budgetary goal attainment
  • Hands-on sales and marketing goal attainment
  • Facility engineering plan development and follow-through
  • Overseeing all hotel departments including F & B, Housekeeping, Front Desk, Engineering and Bookkeeping

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include

  • Associate’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor’s degree, a plus
  • 4 years’ experience (2 years with a Bachelor’s degree) in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • Previous Hotel General Manager experience is required
  • Previous food and beverage leadership is desirable
  • Previous boutique experience a definite plus
  • Experience in implementing payroll and inventory cost controls
  • Strong sales and marketing abilities
  • You must be able to pass a thorough background check as well as be drug free


Ensuring compliance with: All food & beverage policies, standards, and procedures by training, supervising, and providing follow-up and hands-on management.  All applicable laws and regulations, as well as food handling and sanitation standards.


About this Employer

New Bedford Harbor Hotel, Ascend Hotel Collection

222 Union Street
New Bedford, MA 02740

(508) 999-1292

68 Room Hotel

Our Hotel

The New Bedford Harbor Hotel, Ascend Hotel Collection®, offers chic accommodations for business and leisure travelers. When you stay at the New Bedford Harbor Hotel, you can easily navigate the area to enjoy the unique local sights and sounds. Situated in downtown New Bedford near the business district, our hotel is close to popular attractions like the New Bedford Whaling Museum and the New Bedford Art Museum. Our hotel is also a short ferry ride from Martha’s Vineyard and Nantucket, making it easy to enjoy a day trip to these scenic destinations. Many of our guests also schedule tours of the harbor.

Our one-of-a-kind boutique hotel features the classic amenities busy travelers prefer, such as free WiFi, free continental breakfast, state-of-the-art fitness center, and a lobby lounge and bar area. Our guests are invited to join us for lunch or dinner in the New Bedford Harbor Hotel Restaurant to enjoy New England classics and modern fare.