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Event Experience Manager

Posted May 6, 2021

Gaylord Palms Resort & Convention Center
Kissimmee, FL
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About This Job

JOB SUMMARY

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years in the event management or related professional area.

OR

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Assisting in Event Operations

• Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.

• Serves as meeting planning advocate and liaison to all operational departments.

• Assists with coordination of all convention group plans and catering needs with all required operational departments.

• Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.

• Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs.

• Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary.

• Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival.

• Partners with Conference planning team to verify issues are identified and resolved.

• Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production.

• Resolves potential meeting or room set issues proactively.

• Utilizes available resources to meet client requests or resolve client issues.

• Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Coordinates and communicates event details both verbally and in writing to the client and property operations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the client experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Gaylord Palms Resort & Convention Center

6000 West Osceola Parkway
Kissimmee, FL 34746

1-407-586-0000

1,406 Room Hotel

www.marriott.com

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Welcome to our spectacular resort in beautiful Kissimmee, The Gaylord Palms, where extraordinary service and superior amenities create a world-class resort experience for leisure and business travelers alike. Near Orlando and just minutes from the main gates of Epcot, Disney and Disney's Hollywood Studios®, our majestic Kissimmee resort spans 63 acres and celebrates Florida's history, culture and natural beauty in both architectural style and landscape design. Our signature atriums recreate three Florida environments, each vibrant and delightfully immersive - from the gently rising mists of the Everglades to the funky and vibrant island revelry of Key West to the Spanish-infused, old-world charm of St Augustine. Business travelers and meeting planners will also enjoy our resort's central location, 400,000 square ft of flexible meeting space and 178,500 square ft Florida Exhibition Hall. Discover Gaylord Palms and experience all the wonder and enchantment of the Sunshine State under one roof!