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Gaming System Analyst II

Posted May 4, 2021

Sandia Resort & Casino
Albuquerque, NM

About This Job


Position Summary

Reviews, analyzes, and evaluates casino systems to support the needs of the organization.  Provides application support to all casino gaming systems.  Formulates systems to parallel casino operations.  Writes detailed descriptions of user needs, casino program functions, and steps required to modify casino application systems.

Supervision Exercised

Supervised by the MIS Manager.

Supervises the Gaming Systems Analyst I.

Major Duties and Responsibilities

  1. Develops documentation for administration policies and standard operating procedures for gaming application systems.
  2. Establishes and implements gaming system policies, procedures, and standards and ensure their compliance.
  3. Determines the root cause of problems whether it is a systems or applications problem. Serves as a liaison between casino and the vendor.
  4. Maintains proficiency in field of expertise by remaining knowledgeable and current with gaming application hardware and software.
  5. Plans, coordinates and manages gaming application system upgrades and system related projects.
  6. Coordinates gaming system training for casino employees.
  7. Monitors the slot gaming system to ensure revisions, and changes are in compliance with system of internal controls and current gaming regulations.
  8. Maintains gaming systems security by ensuring procedures are implemented and enforced.
  9. Serves as primary Key Operator for MIS department and coordinates regularly scheduled Gaming System Key Operator meetings.
  10. Reviews for accuracy all reports created by the Gaming System Analyst I.
  11. Reviews for accuracy of all data entry by the Gaming System Analyst I.
  12. Ensures 100% accuracy of Slot Machine Records (SMR) and adheres to the SMR internal control.
  13. Ensures that all gaming related systems and applications are available when required and takes proactive steps to achieve 100% uptime.
  14. Ensures that System Analyst I evaluations are completed properly and adhere to all HR processing deadlines.
  15. Completes all required internal management training courses offered by the HR department.
  16. Will annually review gaming application and system security with management and revise systems security as necessary.
  17. Will adhere to all MIS Internal Controls and Standard Operating procedures.
  18. Conducts regularly scheduled department stand ups.
  19. Performs other related duties as assigned.


Knowledge, Skills and Abilities

  1. Must have knowledge of Casino operations and related systems.
  2. Knowledge of operation of slot data systems.
  3. Must possess excellent troubleshooting skills.
  4. Ability to resolve issues impact casino systems.
  5. Ability to communicate with management effectively.
  6. Must possess strong customer service skills.
  7. Must have excellent written and verbal communication skills.
  8. Ability to work independently, manage projects, install, configure, upgrade, maintain, and monitor system performance, network resources.
  9. Ability to provide guidance to team members to test and evaluate gaming systems.
  10. Ability to create reports and maintains files.
  11. Working knowledge of the following applications: Microsoft Access, Microsoft Excel, Microsoft Word, and other current casino operating systems.
  12. Working knowledge of Slots, Bingo, Table Games, Poker and Keno.

Minimum Qualifications, Education and Experience


  1. Bachelor’s Degree in Computer Science, MIS, CIS, IT or related field and four (4) years of administration experience of a slot data system, including two (2) years’ experience coordinating and managing projects for a slot data system.  Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience.

Licensing Status

  1. Must be able to obtain and maintain the required Gaming License.
  2. Will require a post-offer, pre-employment and random drug screening.

Working Conditions

  1. Work is performed indoors.
  2. Must be willing to work in a 24x7 environment and be part of an on-call rotation.
  3. Work hours subject to change with overtime work required.
  4. Must be able to work long hours under stressful conditions.
  5. Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
  6. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
  7. Duties may involve walking, standing for long periods of time, sitting and crouching.

Additional Information

Salary: $63-$85K annually

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

Sandia Resort & Casino

30 Rainbow Road, NE
Albuquerque, NM 87113

(505) 796-7500

228 Room Casino

Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors. Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia. 

The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.