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Banquet Manager

Posted May 6, 2021

JW Marriott Orlando Grande Lakes
Orlando, FL
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About This Job

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

• Applies knowledge of all laws, as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards, policies, and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards, while maximizing profits.

• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action plans.

• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott Orlando Grande Lakes

4040 Central Florida Parkway
Orlando, FL 32837

1-407-206-2300

998 Room Hotel

www.marriott.com

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Welcome to the crown jewel of Orlando luxury resorts, the JW Marriott Orlando Grande Lakes. Towering above its 500 acre setting of lush, tropical landscape, this dazzling Orlando luxury resort offers an escape unlike any other, only minutes from the fun and excitement of Orlando's theme parks. Featuring the luxurious amenities and service for which JW Marriott is known, our Orlando luxury resort boasts a wealth of fine touches, from oversized marble bathtubs to the stunning landscape design. Enjoy relaxing at the opulent Ritz-Carlton spa, or playing a round at the world-class Greg Norman-designed golf course. At our Grande Lakes resort, great food is never far away. Enjoy Southern Italian cuisine at Primo, just one of the resort's many dining options. A perfect resort for families, kids will love our outdoor Lazy River pool; parents, our convenience to all the city's top attractions. And with 100,000 square feet of event space, our Orlando luxury resort is ideal for hosting any business or social occasion.