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Assistant Banquet Manager

Posted May 6, 2021

San Antonio Marriott Rivercenter
San Antonio, TX
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About This Job

JOB SUMMARY

Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.

• Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Assisting in Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

San Antonio Marriott Rivercenter

101 Bowie Street
San Antonio, TX 78205

(210) 223-1000

1,000 Room Hotel

www.marriott.com

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Our Hotel

Whether you're here for business or leisure, The San Antonio Marriott Rivercenter greets you with the city's authentic culture, newly renovated guest rooms featuring 80+ suites and a premier downtown location by the famed San Antonio Riverwalk. Start your day with fresh coffee or grab a quick snack, salad or energy drink at Cafe Bocadillo, our onsite coffee house. Taste handcrafted cocktails and craft beer at our hotel bar, then enjoy local fare at Tributary, our signature San Antonio dining experience. Explore a variety of Riverwalk attractions just steps from our downtown hotel. Stroll to Henry B. Gonzalez Convention Center, browse the Shops at Rivercenter, enjoy family fun at Legoland Discovery Center San Antonio, or visit the Alamo and vibrant downtown. Maintain your workout routine in San Antonio with our 24 hour Fitness Center, or relax in our indoor-outdoor hotel pool.