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Banquet Manager

Posted May 6, 2021

Vinoy® Renaissance St. Petersburg Resort & Golf Club
St. Petersburg, FL
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About This Job

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

• Applies knowledge of all laws, as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards, policies, and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards, while maximizing profits.

• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action plans.

• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Vinoy® Renaissance St. Petersburg Resort & Golf Club

501 5th Avenue NE
St. Petersburg, FL 33701

(727) 894-1000

361 Room Resort

www.marriott.com

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Our Hotel

Leave your worries behind and lie in the lap of luxury at The Vinoy® Renaissance St. Petersburg Resort & Golf Club. Satisfy your appetite for culture at popular St. Petersburg attractions, from the Salvador Dalí Museum to the Morean Arts Center. Then enjoy an exciting game at Tropicana Field or relax on one of Florida's countless scenic beaches. After your day of excitement, retreat to our resort and spread out in stylish guest rooms featuring expansive marble bathrooms, plush bedding and LCD TVs. Enjoy on-site dining from our five outstanding restaurants offering a plethora of different breakfast, lunch and dinner options. Tee off on our picturesque 18-hole private golf course, then unwind at our full-service day spa. Escape the boring boardroom in our 42,000 square feet of spectacular event space available for corporate gatherings, weddings, receptions and banquets. Enjoy relaxation redefined at The Vinoy® Renaissance St. Petersburg Resort & Golf Club.