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Assistant Rooms Operations Manager

Posted May 4, 2021

Thompson Seattle
Seattle, WA
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About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.  Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. 
 

The responsibilities of the Assistant Rooms Operations Manager include assisting in overseeing any area in the Rooms Division. This can include the front office staff, guest services, housekeeping/laundry, and reservations. Duties may also include training, staff development and scheduling within the Rooms division. This position will have oversight of the front office staff, cash control for agents, staffing needs, and guest services.  In addition, the Assistant Rooms Operations Manager will be responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed.  Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. This position reports to the Front Office Director and Director of Hygiene & Facilities and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members. 

 
 

Qualifications

  • Ability to work a flexible schedule
  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal and written communication skills.
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • 1-2 years of progressive hotel Rooms Management experience
  • Service oriented style with professional presentations skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
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About this Employer

Thompson Seattle

110 Stewart Street
Seattle, WA 98101

(206) 623-4600

158 Room Hotel

www.thompsonhotels.com

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THOMPSON SEATTLE

Our downtown Seattle luxury boutique hotel. Seattle has a new reflection! Where innovators, entrepreneurs and philanthropists thrive. Where restless and creative minds seek refuge from the obvious. For all those pursuing the un-ordinary. There’s a new brand of luxury with a refined edge—on the cusp of Seattle’s downtown evolution.

Conceived by the city’s own Olson Kundig Architects, Thompson Seattle is a contemporary urban landmark at the center of a spectacular cascadian landscape. It’s a place where travelers become residents and residents are transported, with revelry and community fueled by beloved local culinary visionary Josh Henderson, founder of the acclaimed Huxley Wallace Collective.

This is the place where the rooftop comes alive to the vibe of the city and the hum of the waterfront. Commanding vistas across the skyline to the Sound, we are brilliant in the glow of the Pike Place Public Market.

And all are invited to shine.