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Front Desk Supervisor

Posted May 4, 2021

Wyndham Lake Buena Vista Disney Springs Resort Area
Lake Buena Vista, FL
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Come join us in the happiest place on earth!

About This Job

The Wyndham Lake Buena Vista is looking for a Front Desk Supervisor @ $15 an hour with a $100 sign on bonus after 60 days!

What you will be doing

  • Supervise the Front Desk staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment. 
  • Supervise and process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.  Accommodate special requests when possible.  
  • Supervise and process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.  Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
  • Supervise and process pre-register, block reservations and, as appropriate, same day and future reservations. Cancel room reservations according to policies and procedures.

Benefits

We offer a highly competitive benefits package!

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances (Employee, Spouse and Child coverage)
  • Identity Theft Protection
  • 401(k)
  • Flexible Spending Accounts
  • Paid Vacation, Sick and Holiday
  • AMAZING HOTEL DISCOUNTS to brand hotels and any hotel in the TPG portfolio!

An Equal Opportunity Employer

compensation: 15

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About this Employer

Wyndham Lake Buena Vista Disney Springs Resort Area

1850 Hotel Plaza Boulevard
Lake Buena Vista, FL 32830

(407) 828-4444

394 Room Resort

www.wyndhamhotels.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Resort

Wyndham Lake Buena Vista’s 232 lakehouse-themed guest rooms feature amazing views of the surrounding theme parks and Disney Springs

With 25,000 square feet of premier event space accommodating groups from 12 to 1,200, Wyndham Lake Buena Vista makes planning easy! For planners of any type of Orlando-area meeting or event. From corporate conferences to association conventions. SMERF gatherings to product launches. Plus awards dinners, recognition lunches, civic breakfasts or class or family reunions. Even weddings!

To be sure, Wyndham Lake Buena Vista’s meetings, banquets and catered events are among the best of all official Walt Disney World® hotels.