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Director of Operations

Posted May 4, 2021

The Lodge at Kukui'ula
Koloa, HI

About This Job


Destination Residences Hawaii is a premier resort and vacation rental management company with prestigious resorts on Maui, Kauai and the Island of Hawaii defined by our incredible people who serve with genuine purpose, pride and sense of place.

In 2019, we joined the Hyatt family. Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continents. We believe our guests select our properties because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

We are seeking a Director of Operations for our Kauai operations, which includes the Lodge at Kukui’ula and our newest venture Kauai Luxury Vacation Villas, to meet the growing demands of our expanding vacation rental business. This is an opportunity to build on our past success to further develop our luxury hospitality offering by fostering a positive colleague culture dedicated to providing a first-class resort experience. This leader will be responsible to ensure that our residences are in excellent condition, she/he will actively maintain and build relationships with homeowners and seek to deliver exceptional service through our guest experience, housekeeping and maintenance departments. The Director of Operations will be responsible for coordination with the Club at Kukui’ula, homeowners, outside vendors and other related departments.

Leadership at Destination Residences Hawaii upholds our values, mission and vision through authentic care and support of our guiding principles set by Hyatt Hotels. Our leaders consistently lead by example. Our mission statement is “We foster excellence in performance and provide significant benefits for our owners, guests, and team members as an ‘Ohana with core Hawaiian values, dedicated to sharing Aloha, Ho’okipa and the authentic experiences of our island home.”

The Director of Operations will be responsible for all aspects of the resort operations, effective planning and daily supervision of all colleagues to achieve the cultural and financial goals of the property. 

This leader will be expected to:

  • Ensure consistent quality of hospitality services and accommodations condition, exceeding owner and guest expectations to maximize room revenue and residence inventory under management.   
  • Create quality processes and procedures, designed to consistently deliver superior standards and service for our guests and owners.
  • Achieve maximum profit through proactive expense and labor controls.
  • Act as a catalyst for change and continuously looking to raise the bar to continue to make the property a preferred choice amongst travelers.
  • Problem solve and address immediate challenges in a fast-paced environment, while embracing and creating opportunities to improve the property operations and colleague experience.





We are looking for a candidate with:

  • Ten or more years working in four or five-diamond hotel/condominium properties in a position(s) with heavy guest service responsibilities.
  • Three to five year’s previous hotel management experience with a commitment to guest service and satisfaction; management experience in a five-diamond property.
  • Prior experience with condominium or real estate projects involving direct responsibility for homeowner or homeowner’s associations relations.
  • Strong written and oral communication skills.
  • Functional and productive skills using technology such as personal computers, smartphones, and software including Microsoft Office.  Familiarity with hotel property management systems, purchase order and procurement systems and the ability to learn new software and related applications including work order and productivity systems

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


About this Employer

The Lodge at Kukui'ula

2700 Ke Alaula Street
Koloa, HI 96756

(808) 742-8000

40 Room Resort

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Our Hotel

The minute you arrive at The Lodge at Kukui’ula on the south shore of Kaua'i, you learn quickly that there’s nowhere else that compares – in Hawai’i, or the world. In this haven of barefoot luxury, you’ll enjoy exclusive access to the sprawling amenities of The Club at Kukui'ula with our nightly luxury vacation rentals in Poipu Kaua'i. Three Club Neighborhoods with elegant homes featuring authentic plantation-style architecture meander down a tree lined drive towards The Club; a third enclave of contemporary Hawaiian villas overlook the private golf course and perfect ocean views.

You’ll learn that food tastes better, community feels stronger, family feels closer, and time moves slower, when you’re in a place where your time is all your own.

From once-in-a lifetime adventures with the Huaka’i Outfitters, to relaxation at the Hi’ilani Spa, or simply soaking in your family in the Pacific’s most spectacular setting, at The Lodge at Kukui’ula, you’ll learn what it means to truly live.