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Hotel Host Lead (Guest Service Agent)

Posted May 4, 2021

Hyatt Place Tucson Airport
Tucson, AZ
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About This Job

Description

The Hyatt Place Experience.  Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests.  Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire.  Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience.  And you are the key to bringing it to life.
 
The Hotel Host Lead creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. 
  • First contact for guest concerns - Each hotel to set specific options for service recovery
  • Training of all new Hotel Hosts
  • Conduct huddles to ensure clear communication of the days events to all Hotel Hosts
  • Food & Beverage inventory and ordering
  • Oversee FIFO (first in/first out) process with Food & Beverage
  • Conduct property tours for new hires and clients as necessary to assist the Sales department
  • Oversee group reservations to ensure that they are pre-assigned and pre-keyed
  • Initiate boards for Housekeeping in the morning
  • Walk through of public areas and kitchen with follow up report/checklist to management
  • Responsible for overseeing proper meeting room set up/tear down for internal and external clients
  • Act as Manager on Duty in the absence of management
  • Inventory control of Hotel Host Stand supplies and kitchen supplies
  • City Ledger follow up notices
  • Expedia/hotels.com billing
Our successful Hotel Host Leads demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests. 

Qualifications

  •  High School Diploma or GED
  • Six months experience as a Hotel Host at Hyatt Place                       
  • Completion of all First Place Training Modules
  • Schedule flexibility - must be able to work any shift
  • Outstanding customer service skills
  • Ability to work well with other associates
  • A desire and the ability to grow into a management role is preferred

 

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About this Employer

Hyatt Place Tucson Airport

6885 South Tucson Boulevard
Tucson, AZ 85756

(520) 295-0405

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Located a half-mile north of the Tucson International Airport, Tucson has something for everyone. Connect with the natural world at places like Tohono Chul Park and the Arizona-Sonora Desert Museum. Explore the cosmos at one of the region's world-class observatories, such as the Fred Lawrence Whipple Observatory, or let your imagination soar at the Pima Air & Space Museum. History buffs will find a diverse array of historical sites, including the stunning Mission San Xavier del Bac.
 

The Hyatt Place Tucson Airport hotel is also close to the University of Arizona and the University of Arizona Museum of Art. For business travelers, the hotel is located only 15 minutes from the Tucson Convention Center.

 

For more information regarding local restaurants and activities near the Tucson hotel, please visit our Activities page.

All Hyatt Place hotels are smoke-free.