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Guest Services Supervisor

Posted June 17, 2021

The Caravelle Resort
Myrtle Beach, SC

About This Job

Wages have been increased $2/hr….please ask for more info! 

Additionally, eligibility for monthly incentive and end of season bonus!

Join our Vacation Myrtle Beach Family…

We are looking for an outgoing, upbeat personality, who has the gift of gab, is quick with a smile and genuinely loves working with the public. The candidate must thrive on being helpful, empathetic, and courteous throughout the entire guest experience.

Experience in hotel reservations is a must, IqWare software experience preferred, but not required.

Guest Services Supervisor Essential Functions:

Check guests in and out and answer all their questions for information and assistance.

Communicate with other departments to fulfill our guest needs.

Monitor reservations made and house count as well as the status of our guests account.

Update information in the computer systems as needed (i.e., post charges).

Report all unsafe conditions immediately.

Act as Manager-On-Duty when assigned.

Answer all complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.

Verify all shift work and deposits.

Assist in the training and development of new Front Desk Clerks.

Follow checklist for required duties and timelines.

Read, pass on log and communicate with previous shift.

Run reports and complete them, i.e., high balance, cash basis, etc.

Authorize credit cards and checks.

Complete other duties as assigned by supervisor to include cross training.

Benefits for you:

Medical Plan Dental, Vision, Short Term Disability,

Critical Illness and Life Insurance Plan

Paid Time Off

Floating Holidays

Room accommodation discounts

We are experts in delivering the most exciting, fun-filled and enjoyable vacation experience EVER! We are waiting for you to join our team!

We are an Equal Opportunity Employer. We participate in E-Verify.


About this Employer

The Caravelle Resort

6900 North Ocean Blvd.
Myrtle Beach, SC 29577

(800) 883-9875

574 Room Resort

Our Resort

Since its inception in 1960, The Caravelle Resort has established itself as a landmark of Myrtle Beach, South Carolina. Located in the famed Golden Mile of Myrtle Beach among the best attractionsshopping, dining and golf, The Caravelle Resort sets itself apart with dedication to service, extraordinary amenities and top notch accommodations. Featuring nine buildings and over 600 units, The Caravelle offers more choices than any Myrtle Beach resort with its variety of efficiencies, suites, and condominiums that will suit any size group.

  • Block-Long Poolscape
  • Wild Water Pool
  • Indoor Pool
  • Carolina Dunes Pool
  • St. Clement's Pool
  • Award-Winning Santa Maria Restaurant
  • Liquids Lounge
  • Marco Polo Pool Bar & Grill
  • Pirate's Cove Ice Cream & Sandwich Shop