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Host Person / Cashier

Posted June 6, 2021

Courtyard by Marriott Houston Heights/I-10
Houston, TX
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About This Job

Responsible for: greeting and welcoming guest, offering prompt and courteous service so the guests have an enjoyable experience.

Pre Requisites

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
  • One year experience in a food and beverage position.
  • Experience with chain food and retail outlet preferred.

Summary Of Essential Job Functions

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.For this position specifically:
  • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
  • Must be able to stand for eight hours, bend, stretch, reach.
  • Must be able to see and hear.
  • Must be able to speak and read English, the ability to communicate in another language may be helpful.
  • Must display professionalism, honesty and trustworthiness at all times.

Required Knowledge, Skills And Abilities

Knowledge in:
  • Standards of operation as required by brand.
  • Area shopping, dining, entertainment and travel directions to assist guest inquires.
  • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
  • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Skills:
  • Friendly professional attitude is a daily expected characteristic
  • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
  • Organization needed to assign stations, inform servers of responsibilities, processes room service orders, and keep restaurant in a clean, orderly and guest ready manner.
Abilities:
  • Multi task, remain associate and guest service centric.
  • Effectively communicate with guests and associates.
  • Solve guest issues with professionalism maintain hospitable attitude.
  • Market and promote to increase exposure and sales.

Specific Responsibilities

  1. Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
  2. Close out shift by cleaning and restocking supplies for next day or shift.
  3. Maintain safety and security practices, have thorough knowledge of emergency procedures.
  4. Ensure guests are provided with the highest quality product and service.
  5. Ensure brand standard documentation is completed as required.
  6. Other duties as assigned, that the associate is capable of performing.

Working Conditions/Special Requirements

Standing, walking for long periods of time while maintaining a friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays.

Positions For Possible Advancement

Before the next promotion, this person should train her/his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion, potentially as a F & B Manager.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
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About this Employer

Courtyard by Marriott Houston Heights/I-10

3220 Katy Freeway
Houston, TX 77007

(281) 888-5896

147 Room Hotel

www.marriott.com

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Our Hotel

Explore the Houston Heights, where history and theater, concerts and culinary delights and business and pleasure meet. The Courtyard Houston Heights/1-10 marks the epicenter of H-Town: 2 miles from downtown and close to Chevron, Deloitte, Accenture, George R. Brown Convention Center, and the Houston Medical Center, with easy access to the Dallas Bullet Train. As one of the top hotels downtown Houston, we have spacious rooms & suites, free WiFi, luxe bedding, ergonomic workspaces and 55-inch flat-screen TVs with streaming capabilities. Work off Texas-sized meals in our 24-hour fitness center, refuel at The Bistro, take a dip in our outdoor pool and host events in 1,000 sq. ft. of flexible meeting space, near top wedding venues in Houston. From one of the best hotels near NRG Stadium, enjoy the bounty of Houston with 10,000+ restaurants, Minute Maid Park, the Toyota Center, and White Oak Music Hall, among other better-in-Texas diversions.