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Corporate Sales Systems Administrator

Posted June 4, 2021

Hersha Hospitality Management (HHM)
Philadelphia, PA
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About This Job

Overview

Opportunity: Corporate Sales Systems Administrator

The Sales Systems Administrator is responsible for coordinating and maintaining all activities related to Sales & Catering systems and sales vendors across our portfolio of hotels. We're looking for an individual who has the ability to multi-task, meet deadlines, prioritize requests, and work independently while producing quality work.

Potential Career Path

Manager - Director – Sr. Director

Essential Job Functions

  • Perform as the liaison between HHM corporate sales and sales vendors.
  • Provide oversight and organization of systems and vendors by hotel.
  • Assist with contracting, scheduling and sales system data migration for new hotels and transitions.
  • Analyze property information feeding into corporate reporting to ensure data accuracy and use of HHM’s best practices.
  • Educate above property sales of any web-based training opportunities, system upgrades, enhancements, and system outages.
  • Coordinate with sales system vendors and third-party consultants to implement and configure new system deployments, including transferring of data and integrations to other systems including to Delphi.fdc/Essentials, and other brand and financial systems, as needed. 
  • Project manage implementations from a time and budget perspective to ensure that all deployments have a designated due date and occur on-time and on-budget. 
  • Provide direction for new associates on sales systems and reporting.  
  • Provide all sales teams/associates with direction on "how to" navigate the library of training documents, videos, job aids, etc. to ensure that associates have access to the training materials necessary to complete Sales functions. 
  • Support, maintain and manage upgrades, transitions, integrations, data conversions, and system replacements for sales systems. 
  • Compile and maintain inventory of sales software and systems assets and their corresponding contracts/agreements. 
  • Record, track, and document the problem-solving process, frequently asked questions and software updates to assist in problem resolution. All learnings will be housed on company intranet. 
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved before sending out to the field. 
  • Communicate sales application issues to key stakeholders, including management, vendors, end users, and regional leaders in a timely manner. 
  • Identify and master appropriate software applications used and supported by the organization. 
  • Manage user level application access and auditing of access for all sales tools. 
  • Help standardize system reports across HHM properties and ensure that metrics and data definitions remain consistent including the creation of accurate sales reporting tools to include incentive plans, pace reports, EOM reports and roll up pace reporting.
  • Create and distribute sales trend reports such as pace roll ups, space usage, productivity roll ups and segmentation analysis. 
  • Provide relevant brand data to assist above property sales. 
  • Monitor and manage the D&B/SAM registration process across the portfolio.
  • Ensure that Sales & Catering systems meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues 
  • Vendor management of all sales application and service vendors including: management of approved contract terms, escalation of issues, scheduling of resources.
  • Effectively manage and engage in multiple initiatives simultaneously.
  • Provide support to SVP of Sales as needed.

Position Requirements

  • Proficient in Delphi.fdc, Google applications and MS Excel
  • Prior vendor management experience preferred but not required
  • Excellent organizational, verbal and communication skills
  • Hospitality sales experience preferred

Work Environment and Context

  • Work schedule varies and may include occasionally working on holidays, weekends.
  • Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hersha Hospitality Management (HHM)

510 Walnut Street 9th Floor
Philadelphia, PA 19106

(215) 238-1046

Management Company

www.hhmhospitality.com

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About the company

HHM, also known as Hersha Hospitality Management, is an industry-leading hotel management, investment and development firm. HHM provides turn-key management, asset management or receivership solutions for 106 hotels in 19 states, including more than 20 full service hotels and 24 independents.

Join the Legacy of Happiness

It is no coincidence that Hersha means “happy” in ancient Sanskrit. HHM’s rapid growth, focus on associate development and its commitment to serve guests, our associates and the local communities we work in, can make any hospitality career seeker happy.

The Legacy of HHM Happiness

The legacy of happiness symbolizes how HHM was built, namely on a strong foundation of core values: honesty, communication, community, personal growth and achievement. These values combined with a passion to serve others and a respect for every associate’s unique and valuable contributions is what makes us so successful. If you share our values and passion, HHM may be the place for you.

CAREER DEVELOPMENT

As HHM continues to stretch its properties across the country, we know our success is achieved through the collective and individual contributions of all associates. They are the heart and soul of our business and our ultimate goal is to maintain a culture of happiness in which our values are embedded and career development is encouraged. 

HALF OF THE GENERAL MANAGERS AT OUR
TOP 20 HOTELS HAVE BEEN PROMOTED
FROM WITHIN HHM.

Personal success is individually defined by each associate. HHM supports an individual’s desire to stretch professionally. We provide opportunities across various hotel brands, locations and job functions. As we grow, you grow.

At HHM, we are proud to employ some of the best in the industry.