Posting Date May 05, 2021 Job Number 21043202 Job Category Rooms & Guest Services Operations Location The Westin Galleria Houston, 5060 West Alabama, Houston, Texas, United States VIEW ON MAP Brand Westin Hotels & Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. JOB SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
With completely enhanced accommodations and exceptional amenities, The Westin Galleria Houston is a memorable hotel destination for business or leisure travel. Our AAA Four-Diamond hotel offers a direct connection to The Galleria, Houston's iconic shopping and entertainment area. Refresh and rejuvenate in stylishly transformed rooms and suites, which feature our famed Heavenly® Beds, over sized flat-screen TVs and other thoughtful touches. The Daily Grill restaurant serves flavorful American cuisine in an inviting ambiance. Those hosting a business meeting or social event in Houston will appreciate our flexible venue spaces and expert planning assistance; we have experience organizing gatherings of every size and style. When it's time to explore, you'll find our hotel perfectly placed; in addition to being steps from The Galleria, we offer easy access to NRG Stadium, Rice University and other attractions.