As a growing all-under-one-roof premium destination resort brand that focuses on being the industry leader in play, stay, eat and meet; everything we say and do at Kalahari Resorts & Conventions stems from our love of family and our goal of creating an oasis for spending time with those you care about most. Being family-owned, there is a conscious thought in developing multigenerational adventures that are unique.
Responsible for the safety of guests/associates in all pools, hot tubs, slides, attractions, and interactive features in the indoor and outdoor waterpark areas; applying life saving skills and first aid to any guest who is in need.
License/Permits Required American Red Cross Lifeguard Instructor certification in waterpark/special facilities required. Note: Lifeguard experience is preferred but if otherwise qualified, will be trained in NASCO requirements. Upon passing certification you would then become a lifeguard.
As a lifeguard, Deep or Shallow Certification through American Red Cross is required which includes performing the following functions: CPR, tread water for 2 minutes, ability to administer first aid, pass a written exam with an 80% or higher. For Shallow Guard requirements; in addition, you must be able to do a 50-meter swim. For Deep Guard requirements; in addition, you must be able to do a 200-meter swim and be able to retrieve a brick from no less than 8 ft. deep pool.
Required Skills Good verbal communication and interpersonal skills are a must. Must be able to communicate, read, write, and speak English effectively. Bi-lingual skills are preferred but not required. Excellent communication and organizational required.
Previous Experience Required
Minimum 1 year lifeguard experience is preferred but not required. Experience working in a large resort or recreational/waterpark venue is helpful.
Essential Duties & Functions
Understand completely all policies, procedures, standards, specifications, safety guidelines and training programs for all waterpark venues.
Apply life saving skills and first aid to any guest/associate who is in need.
Maintain the high standards set forth by the National Aquatics Safety Company and the Kalahari safety procedures through leading by example and supporting all staff members.
Ensure that all guests feel welcome and safe and are given responsive, friendly, and courteous service at all times.
Fill in where needed to ensure guest service standards and safe, efficient operations are met daily.
Work with the waterpark maintenance team to ensure that all equipment is kept safe, clean and kept in excellent working condition through monitoring of daily, weekly, monthly, and annual inspections and by following the equipments' preventative maintenance programs.
Make sure all incidents of guests are escorted to first aid and rescue reports are filled out properly and that all guest injuries are checked on with the proper Kalahari protocol.
Assist with daily startup and closure procedures of water park attractions, indoor and outdoor, including trash removal, towel collection, equipment, tubes, and lost and found, and park cleanliness
Assist with guest complaints and problems.
Report all incidents and accidents to a Waterpark Manager-on-Duty.
Ensure friendly and courteous customer relations at all times, identifying and welcoming current patrons and work to identify and grow future business through guest relations.