Search 25,048 current hospitality jobs

Service Express Agent

Posted June 5, 2021

The Westin Houston Downtown
Houston, TX
Apply
We are offering highly competitive rates!

About This Job

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

RESPONSIBILITIES:

  • Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension and direct calls to appropriate line.

  • Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.

  • Receive wakeup call information, input cautiously into the automated wake-up system and verbally confirm time to guest.

  • Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.

  • Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.

  • Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details.

  • Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.

  • Comply with attendance rules and be available to work on a regular basis.

  • Perform any other job related duties as assigned.

MINIMUM REQUIREMENTS:
  • Must have a high school diploma or equivalent.

  • Must have at least 1-year previous guest service experience in a professional work environment, preferably Hotel experience.

  • Must have a flexible schedule and be able to work mornings, evenings, weekends and holidays.

  • Must be able to communicate effectively in English, both written and verbal

Benefits

  • Highly Competitive Rates
  • Marriott Discount
  • Free Parking
Apply

About this Employer

The Westin Houston Downtown

1520 Texas Avenue
Houston, TX 77002

(713) 228-1520

200 Room Hotel

marriott.com

Managed By

The Westin Houston Downtown

Live the city pace when you stay at The Westin Houston Downtown. Located near Minute Maid Park and the George R. Brown Convention Center, our downtown Houston hotel offers meaningful amenities and energetic spaces. 

Keep yourself well-nourished with delicious on-site dining options and 24-hour room service. Our fitness center provides free weights and cardio equipment to help you maintain your fitness routine. Borrow New Balance athletic gear for your workouts - just ask our hotel staff. 

Host your wedding or corporate function in meeting rooms with impressive 16-foot ceilings and welcoming, natural light. Our modern, pet-friendly rooms and suites include ceiling fans to circulate fresh air, sofa beds and additional space to spread out when in Houston. 

Comfortable living areas help you optimize your downtime and spacious bathrooms provide a revitalizing retreat. Whether you are in town for work, play or both, come stay at The Westin Houston Downtown and thrive.

Houston Hotel Accommodations

Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities.