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Front Desk Clerk (Full-Time) - $200 Sign-On Bonus

Posted June 5, 2021

Fairfield Inn & Suites by Marriott Memphis Germantown
Germantown, TN
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
  • Must be available to work weekday and weekend shifts.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Fairfield Inn & Suites by Marriott Memphis Germantown

9320 Poplar Pike
Germantown, TN 38138

(901) 757-9100

80 Room Hotel

www.marriott.com

Our Hotel

Fairfield Inn & Suites by Marriott Germantown is known for comfort, convenience, and southern hospitality at its best in an upscale suburban area! Our hotel is easily accessible from Bill Morris Parkway (Route 385) and only minutes from I-240. Whether traveling for business or pleasure, we are 2 miles from the FedEx Global Headquarters and only 20 minutes from the Famous Memphis Zoo, Beale Street, and Elvis Presley’s Graceland. If you are looking to shop we are located minutes from The Shops at Saddle Creek and The Avenue at Carriage Crossing exclusive mall with over 75 shops and many restaurants. Enjoy our indoor pool and spa or retire to our spacious guest rooms or suites. Fulfilling complimentary continental breakfast is available in the morning. We boast a prime location for business, weddings, anniversaries, reunions, sports, and more! Join us at our exceptional hotel offering comfortable guest rooms at a superior value for both business and leisure travelers.