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Director of Conference Services

Posted June 9, 2021

Horseshoe Bay Resort
Horseshoe Bay, TX

About This Job

Horseshoe Bay is a leading destination resort featuring multiple golf courses, spa, amazing food outlets, marina and a reputation for hosting amazing conferences and group business.  We are seeking a highly experienced Director of Conference Services to lead this high performing and vital team.


Lead department of Conference Service Managers to perform at highest possible level. Facilitate planning with corporate, social, HSB member, and internal clients to ensure customer satisfaction and optimized revenue for the Resort. Responsibilities include coordinating, planning, and communicating all details for group functions to appropriate resort departments, on-site management of events, and billing and follow-up post-event.


  • Coordinate all group activities between Conference Services, Department Heads and Managers of Horseshoe Bay Resort.
  • Perform pre-function activities such as on-site tours, menu tasting/planning session, Banquet Event Orders, estimates, diagrams and activity coordination between all departments.
  • Coordinate function activities with management personnel, service personnel, recreational professionals, accounting personnel and outside vendors.
  • Provide support and leadership for Event Management Department to include: staffing, training, ensuring office coverage/scheduling, following all HR requirements, hiring, conducting annual performance reviews, and any other required disciplinary actions.
  • Facilitate required meetings (BEO, WEPM, EM Dept) to include arranging for guest speakers, coordinating training opportunities, and reporting on weekly events.
  • Provide weekly Banquet forecast, calculate quarterly commissions in accordance with commission structure, maintain department payroll and budget.
  • Meet all internal deadlines for completion of paperwork, or follow procedures for pop-ups, revisions, etc.
  • Solicit and book corporate, golf, member, social and weddings events whenever possible.
  • Participate in sales training activities to increase amenity usage and department revenue.


  • Bachelor’s degree with emphasis in Hospitality preferred; 8-10 years of equivalent experience.
  • 10+ years of Hotel/Resort Management experience highly recommended.
  • Minimum age requirement – 21+
  • Valid driver’s license and ability to meet the requirements of driver insurability as established by the insurance carrier required.
  • Experience in Supervisory role required.
  • Superb communication skills both verbally and written are required.
  • Access, input and retrieve information from the computer, with particular proficiency in Microsoft Office applications (Word, Excel and Outlook). Experience with Delphi is preferred.
  • Must be able to type 40 words per minute.


  • Comprehend reading materials, speak, read and write English.
  • Must have neat and pleasant overall appearance.
  • Strong interpersonal skills and ability to lead teams and collaborate across multiple departments.
  • Must be able to interact with co-workers, and have a sense of TEAM.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


About this Employer

Horseshoe Bay Resort

200 Hi Circle North
Horseshoe Bay, TX 78657

(830) 598-2511

400 Room Resort

Our Resort

Resting along the shores of Lake LBJ, Horseshoe Bay Resort's upscale, lifestyle vacation destination, puts you just a short drive from Austin and San Antonio. The picture-perfect Texas Hill Country scenery inspires you to unwind in modern rooms, suites and villas, many with views of the lake. Taste creative local cuisine at our restaurants, play a round on three championship golf courses and enjoy fun family activities, from boating to tennis. Say "I do" with a romantic lakeside wedding, indulge with a day at our resort spa, or host an intimate celebration in one of our scenic outdoor venues.