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Guest Service Agent

Posted July 16, 2021

Hilton Salt Lake City Center
Salt Lake City, UT
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About This Job

Description

This is the perfect place to start your hospitality career!  Not only will you be checking in and out guests but you will be able to create memorable experiences through stories and services.  Think of this as the gateway to moving to any department within the hotel.  Great benefits make this a perfect fit for you!

-          FREE hot lunch every day

-          Individual incentive programs that increase the hourly pay by as much as $2.00/hour

-          Team incentives that come with rewards and celebrations



What will I be doing?

 

 

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 


  • Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.

  • Respond to guest inquiries and in a timely, friendly and efficient manner

  • Provide driving and/or walking directions to guests to local destinations

  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions

  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships

  • Provide or obtain accurate information

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

Hilton Salt Lake City Center

255 South West Temple
Salt Lake City, UT 84101

(801) 328-2000

499 Room Hotel

www3.hilton.com

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At A Glance

Towering over Temple Street is the 18-floor Hilton Salt Lake City Center. From our central downtown location, walk to the awe-inspiring Salt Lake Temple, the landmark Capitol and Eccles Theater. Hike City Creek Canyon Historic District and indulge in downtown’s trendy food-and-drink scenes. Easy access to the TRAX train system makes exploring the city affordable and convenient. We offer the latest in hotel technology with Digital Key.

  • Play with the family at our indoor pool, whirlpool and sundeck
  • Reserve a table at Spencer’s for steaks and chops to experience a Best of State-awarded restaurant
  • Woof! We’ve got a place for your furry friend including in-room amenities and a nearby off-leash dog park
  • Explore more with Avis Rental Cars located in our lobby