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Executive Housekeeper

Posted June 10, 2021

Courtyard by Marriott Houston Heights/I-10
Houston, TX
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About This Job

Responsible for supervision, labor and cost controls of the Housekeeping Department. Maintains clean guest and public areas at all times. Provides excellent guest service in an efficient, courteous professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.

Pre Requisites

Managers and associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
  • Experience in similar capacities: lodging, housing, housekeeping, hospitals, care facilities, supervision of staff, proven ability to do basic math required.
  • High school diploma or equivalent preferred.

Summary Of Essential Job Functions

The essential function of the Housekeeping Manager is to monitor the cleanliness of guest rooms and public areas as well as satisfying guests in terms of and the friendliness and service of the Housekeeping staff. Ensure Guest and all public areas of the hotel are clean and operating correctly while working within the labor and budgetary guidelines set forth by LBA.Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.For this position specifically:
  • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
  • Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel.
  • Must be able to see and hear.
  • Must be able to speak and read English, the ability to communicate in another language may be helpful.
  • Must display professionalism, honesty and trustworthiness at all times.
  • Ability to understand and follow oral and written instructions.

Required Knowledge, Skills And Abilities

Knowledge in:
  • Supervising and managing staff techniques.
  • Through knowledge of materials, supplies and equipment used in the housekeeping department.
  • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Skills:
  • Follow and manage using The Company procedures and policies.
  • Must be organized to maintain logs, bibles, checklist, inventories as scheduled.
  • Basic computer experience to: pull reports break out house, check house inventory.
  • Management skills: interview, train, coach, motivate, counsel, discipline, and terminate employment.
  • Payroll: be able to Input payroll, store timecards, and maintain weekly reports.
  • Follow and manage using The Company procedures and policies.
Abilities:
  • Comply to all standards
  • Multi task, remain service centric.
  • Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
  • Assist guest with issues, being professional and maintaining hospitable caring attitude.
  • Establish and maintain effective working relationships with associates and department heads.

Specific Responsibilities

  1. Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets.
  2. Staff Management & Development: Responsible for written documentation regarding staff development including performance reviews. Responsible for monitoring the training of new associates in the housekeeping department, ensuring the training checklist is being utilized. Make recommendations to General Manager for termination in accordance with LBA standards of conduct and performance.
  3. Hiring: Responsible for interviewing and assisting in hiring decisions for housekeeping and laundry departments.
  4. Inspect all areas of the hotel: rooms, public space, back of the house, grounds….) to ensure sanitation, brand, all health and safety standards are met.
  5. Supplies: Maintain the necessary items to effectively operate department. This includes and not limited to: guest loaned items (roll aways, cribs, microwaves, refrigerators, etc.) This is done through monthly inventories, proper ordering, receiving and maintenance of supplies, Log and process invoices for payment, including coding, filing, and inputting.
  6. Equipment: Ensure all are in working order: vacuums, laundry equipment, carts, etc.
  7. Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.
  8. Training: Many tools are available for training: new hire, ongoing, brand, vendors…it is your responsibility to present these resources to all staff for continuous education.
  9. Labor: Schedule and work within the designated Labor Model.
  10. Guest: Privacy is an utmost concern.
  11. Coordinate with the Maintenance Department to ensure maintenance request are initiated in a timely basis and the property is maintained in a like-new condition.
  12. Other duties as assigned, that the associate is capable of performing.

Working Conditions/Special Requirements

Standing, walking for long periods of time while maintaining a friendly professional image. Should be able to develop maintenance staff in the advancement of their careers. At times will have to work shifts and weekends

Positions For Possible Advancement

The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
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About this Employer

Courtyard by Marriott Houston Heights/I-10

3220 Katy Freeway
Houston, TX 77007

(281) 888-5896

147 Room Hotel

www.marriott.com

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Our Hotel

Explore the Houston Heights, where history and theater, concerts and culinary delights and business and pleasure meet. The Courtyard Houston Heights/1-10 marks the epicenter of H-Town: 2 miles from downtown and close to Chevron, Deloitte, Accenture, George R. Brown Convention Center, and the Houston Medical Center, with easy access to the Dallas Bullet Train. As one of the top hotels downtown Houston, we have spacious rooms & suites, free WiFi, luxe bedding, ergonomic workspaces and 55-inch flat-screen TVs with streaming capabilities. Work off Texas-sized meals in our 24-hour fitness center, refuel at The Bistro, take a dip in our outdoor pool and host events in 1,000 sq. ft. of flexible meeting space, near top wedding venues in Houston. From one of the best hotels near NRG Stadium, enjoy the bounty of Houston with 10,000+ restaurants, Minute Maid Park, the Toyota Center, and White Oak Music Hall, among other better-in-Texas diversions.