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Housekeeping Manager

Posted June 10, 2021

SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
San Diego, CA
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About This Job

Overview

Come grow your career with us!

We are hiring for a Complex Housekeeping Manager that will have oversight of the SpringHill Suites and Residence Inn by Marriott San Diego / Rancho Bernardo/ Scripps Poway.

The Complex Housekeeping Manager will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments of two hotels. The Housekeeping Manager is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. The Housekeeping Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff. The Housekeeping Manager will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff on a daily basis.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities

Responsibilities

  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Check equipment to ensure that it is in working order.
  • Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Order and purchase equipment and supplies and Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.
  • Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
  • Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the department.
  • Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select and order or purchase new equipment, supplies, and furnishings.
  • Recommend changes that could improve service and increase operational efficiency.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Screen job applicants, and hire new employees.
  • Supervise in-house services such as laundries, dry cleaning, and/or valet services.
  • Advise the front office of rooms ready for occupancy.
  • Perform financial tasks such as estimating costs, and preparing and managing budgets.
  • Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Qualifications

Education and Experience:

  • High School Graduate or General Education Degree (GED): or Work Equivalent.
  • 5 plus years of experience in hotel housekeeping.
  • Basic computer skills needed. Familiarity with Microsoft Office preferred.
  • Experience with hotel information systems preferred. 

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

SpringHill Suites San Diego Rancho Bernardo/Scripps Poway

12032 Scripps Highlands Drive
San Diego, CA 92131

(858) 635-5723

137 Room All Suite

www.marriott.com

Our Hotel

The NEWLY RENOVATED SpringHill Suites San Diego hotel is near the communities of Scripps Ranch, Poway, Mira Mesa, Carmel Mountain Ranch and Rancho Bernardo just north of San Diego. Our all-suite hotel offers studio suites each with living, sleeping and a kitchen area with mini-refrigerators and microwaves. Our north San Diego hotel is conveniently located off Interstate-15 in Poway making it easy to get all around the area. The most popular San Diego attractions such as the San Diego Zoo, SeaWorld of California, Legoland California, Del Mar Racetrack and many more make us the perfect all suite San Diego vacation headquarters hotel. Other San Diego points of interest that are easy to get to include San Diego State University, downtown San Diego, La Jolla, Southern California beaches, Balboa Park and Gaslamp Quarter. Enjoy complimentary wireless high-speed WiFi, daily complimentary breakfast, outdoor pool and much more including the newly redesigned inspired lobby, public spaces and suites.