Search 26,013 current hospitality jobs

Front Desk Agent

Posted June 10, 2021

Hampton Inn & Suites Murfreesboro
Murfreesboro, TN
Apply

About This Job

Summary

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements

Required

  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED

Preferred

  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems

Great benefits including: 

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • FREE life insurance
  • Vacation Pay
  • Holiday Pay
  • Management training

EEO Statement

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.

Apply

About this Employer

Hampton Inn & Suites Murfreesboro

325 North Thompson Lane
Murfreesboro, TN 37129

(615) 890-2424

101 Room Hotel

hamptoninn3.hilton.com

At A Glance

Just off Interstate 24 and only 25 minutes from Nashville, TN, this hotel in Murfreesboro, TN is the perfect place to stay to make the most of your time in the area With Middle Tennessee State University, exciting shopping, and exquisite dining just moments away, you’ll discover why we’re the best choice available. Our Murfreesboro hotel is within easy reach of some of Tennessee’s best known attractions including the Grand Ole Opry, the Country Music Hall of Fame and the Jack Daniels distillery. Whatever brings you here, we can’t wait to have you come and stay with us.

With Hampton’s free hot breakfast, served daily, mornings are hassle free at our Murfreesboro hotel. If you’re short on time, you can grab a Hampton On the Run® Breakfast Bag, available Monday to Friday, to eat on the road. Stay active with a workout in the fitness room or make a splash in the heated outdoor pool. Four unique and flexible function areas make this hotel the perfect Murfreesboro meeting venue for your business or social event. Let our award winning team of professionals help make sure everything runs smoothly.