Posted June 11, 2021Courtyard Birmingham Homewood
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
A top choice amongst hotels in Homewood, Courtyard Birmingham Homewood is located near Samford University and UAB, Oak Mountain State Park and the Birmingham Zoo. This Homewood hotel near Birmingham, AL features Marriott's new state-of-the-art lobby including inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect. Guests will enjoy enhanced food and beverage offerings in the morning and all-new dinner service. Grab a quick bite at The Market, your 24-hour one-stop shop for fresh sandwiches and snacks. At the end of the day, relax and enjoy a beverage on our newly created patio. Take a dip in the outdoor pool or head to the fitness center featuring cardio machines with individually controlled televisions. Plan your stay today at the Courtyard Homewood hotel near Birmingham, AL, and enjoy easy access to everything Birmingham has to offer.