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POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Four Points by Sheraton at Phoenix Mesa Gateway Airport

6850 E. Williams Field Road
Mesa, AZ 85212

(480) 579-2100

134 Room Hotel

careers.marriott.com

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Where You Want to Be. The Four Points by Sheraton at Phoenix Mesa Gateway Airport is conveniently located next to the Phoenix-Mesa Gateway Airport (AZA). We’ll get you here and back with our free shuttle that also takes you anywhere within a 5-mile radius, including the SanTan Village shopping center, ASU Polytechnic Campus, and other popular attractions.

All in One Place. Free wireless High Speed Internet Access is available throughout our public spaces. After a long day of work or leisure, take a dip in our swimming pool or make time for a good workout in our fully-equipped gym. Join us in our restaurant and bar to sample delicious local fare, daily happy hour specials, and a variety of Best Brews™. Let us host your business meeting or social event in one of our versatile indoor venues or our beautiful outdoor space.

The Comforts at Home. We understand that the best comforts in life aren’t complicated. That’s why each of our 134 guest rooms and suites has what you need, including free bottled water daily and free High Speed Internet Access. Get a well-deserved night of sleep in a Four Points signature bed.