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Front Desk Supervisor

Posted September 9, 2021

Lakeway Resort and Spa
Austin, TX
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About This Job

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

The ideal candidate for this position

  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Benefits

Full benefits available for full time employees that include medical, dental, vision and 401K. Onsite free employee café, room discounts around America, and much more!

compensation: $14.25/hour

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About this Employer

Lakeway Resort and Spa

101 Lakeway Drive
Austin, TX 78734

(512) 261-6600

168 Room Resort

www.lakewayresortandspa.com

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Managed By

Texas Hill Country Resort on Scenic Lake Travis

Nestled on the banks of Lake Travis in Texas Hill Country, the 168-room Lakeway Resort and Spa creates a distinct getaway bordering the urban allure of adjacent Austin. Beckoning guests with lakeside diversions of sailing, boating, fishing and water activities across 65 miles of lakeshore, the AAA Four Diamond Award resort, named the No. 15 resort in the Midwest by Condé Nast Traveler and the only resort on Lake Travis, boasts a boutique spa with significant lake views, a pool playground featuring an adult-only oasis with swim-up bar and a zero-entry family-friendly pool with waterslide. Extensive meeting and event space includes an impressive glass ballroom with stunning vistas from every angle. 

TR Restaurant & Bar Lounge, a full-service restaurant serving Southern comfort food and cocktails, provides a rustic yet charming atmosphere with pristine views of Lake Travis and Texas hills. Enjoy a diverse menu of Southern comfort cuisine featuring breakfast, lunch and dinner entrées made from fresh local ingredients. Guest favorites include steak and eggs, herb marinated grilled chicken breast and filet mignon. Whether you are heading to the lake or coming back from the golf course, enjoy delicious food, an impressive marble bar, HD TVs and the casually chic atmosphere at TR Restaurant & Bar Lounge.

Working With Us

The beautiful 4 Diamond Lakeway Resort and Spa is searching for new associates. Lakeway Resort and Spa is a part of the Remington Hotels family.

Where passionate people thrive.

Led by accessible and authentic leadership, Remington Hotels is a community of focused and passionate people driven by a collaborative spirit. Its high-performance culture, with clear goals and continual opportunities, offers a path to success. Remington Hotels' goal is to empower associates with best-in-class programs and partners that make it a great place to work.

If you are performance oriented and looking for an opportunity to be a part of a dynamic, value driven company - committed to growth, we invite you to apply with us! Combine your experience and sense of adventure by joining our exciting team of employees working at Lakeway Resort and Spa.