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Front Desk Agent

Posted June 12, 2021

The Ritz-Carlton, Boston
Boston, MA
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About This Job

JOB SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Boston

10 Avery Street
Boston, MA 02111

(617) 574-7100

193 Room Hotel

www.ritzcarlton.com

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Experience a luxury hotel in the heart of downtown Boston 

Conveniently located on Boston between the Boston Theater District and the Financial District, The Ritz-Carlton, Boston is front and center to all of the excitement and activity of downtown Boston. The hotel is a sanctuary of modern urban luxury in the heart of one of the nation’s most historic cities. The property features:

  • 193 well-appointed contemporary guest rooms, including 43 suites, many with dramatic skylines and Boston park views
  • Exclusive Club Level Lounge with dedicated concierge and various culinary offerings
  • The Equinox Sports Club Boston is directly connected to the hotel: 100,000-square foot luxury sports and fitness complex designed to fulfill your every fitness need. Recognized as the finest sports and fitness complex in the world, The Sports Club/LA features more than 40 different sports and fitness options under one roof, offering the most popular and progressive facilities, services and programming combined with personalized service in an atmosphere of unprecedented comfort and convenience.
  • Access to The Spa at Equinox Sports Club Boston which offers a variety of facials, massages, body treatments, beauty services and treatment packages
  • The Avery Bar in the hotel lobby is a sleek and sophisticated bar and lounge that features specialty cocktails and a selection of small plates
  • The hotel's fine dining restaurant, Artisan Bistro with its modern and elegant design features fresh, seasonal dishes, daily specials and unique signature items
  • $1 million art collection
  • Stylish and sophisticated Ballroom overlooking Boston
  • Pet friendly
  • AAA Five Diamond Award Recipient
  • Conde Nast Traveler 'Top 100 U.S. Hotels'

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.