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Front Desk Agent

Posted June 12, 2021

Buffalo Marriott Niagara
Amherst, NY
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Looking for Front Desk Agents!

About This Job

Looking for Full-Time Front Desk Agent at Buffalo Marriott Niagara!

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Full-Time Benefits Available!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • Paid Time Off
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

Buffalo Marriott Niagara

1340 Millersport Highway
Amherst, NY 14221

(716) 689-6900

356 Room Hotel

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Buffalo Marriott Niagara in Amherst offers a productive and rejuvenating experience for business and leisure travelers headed to New York. Travelers will arrive with ease from Buffalo Niagara International Airport courtesy of our free shuttle service. Once our guests have unpacked, they can explore the cities of Buffalo and Niagara Falls along with University at Buffalo and Boulevard Mall. We offer comfort in all of our rooms and suites with complimentary Wi-Fi, luxurious bedding and flat-screen TVs. We combat hunger by offering room service and dining at BlueFire Bar & Grille, serving American cuisine for breakfast, lunch and dinner. Our restaurant is also open late for night owls. When it comes to professional or social event needs, our customizable meeting spaces feature professional planning and catering services to create the perfect recipe for success. From check-in to check-out, guests will savor a memorable stay at Buffalo Marriott Niagara.