Satisfaction is nothing. Loyalty is everything.
The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.
We’re current searching for a warm, welcoming, articulate Quality Analyst to be the designated post departure guest experience representative, with a focus on quality, accuracy, productivity, and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking. f you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
1 Hotel South Beach retreat is inspired by 600-feet of white sand beach on the Atlantic Ocean. Designed for comfort, using reclaimed materials, it is one-of-a-kind, naturally.
SH Hotels & Resorts is committed to providing diversity in our workplace that is representative at all levels, for the communities we serve. We celebrate equal employment opportunities embracing an environment of mutual respect without regard to race, color, religion, sex, national origin, citizenship, age sexual orientation, gender identity/expression, or any other characteristic protected by law. It’s a responsibility we all share—it’s 1 world.