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General Manager

Posted May 18, 2021

New Orleans Morial Convention Center
New Orleans, LA
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Exciting General Manager Opportunity at the New Orleans Morial Convention Center

About This Job

The freshly renovated New Orleans Ernest N. Morial Convention Center is an essential component of what makes the city's major business events so successful. With 1.1 million square feet of contiguous exhibit space, the Convention Center is the sixth largest convention facility in the nation, and it consistently ranks in the country's top ten of facilities that hold the most conventions and tradeshows annually. 

The New Orleans Ernest N. Morial Convention Center has been selected as one of the city's Top Workplaces by The Times-Picayune, The Advocate. This is the fourth time the Convention Center has received the prestigious honor

Principal Function: 

The General Manager is charged with general oversight and leadership of all food and beverage operations, and in some cases, merchandising operations. He or she serves as the linchpin for communications, support and resource allocation to optimize unit profitability and meet the day-to-day operating budget. 

The General Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized, and expenses are effectively controlled. The General manager must embrace our unique customer service program using a little SPICE to deliver exceptional service, (serving with professionalism, individuality, courtesy and excellence).

The General Manager's highest priorities will be to ensure that Centerplate's standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to.

The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation and reporting. 

The General Manager will establish daily priorities and will direct the on-going activities of department heads in key functional areas such as administration, culinary production, hospitality, warehousing, sales, accounting and cash management to ensure that operations run smoothly, efficiently and in accordance with client/partner specifications. 

Essential Responsibilities:

  • Oversees the procurement, production, preparation, service and sale of food and refreshments for all outlets within assigned units.
  • Communicates and promotes Centerplate's culture and values; Provides hands-on leadership and direction department heads and staff.
  • Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements. 
  • Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
  • Participates in the recruitment, selection and training processes as needed for assigned unit.
  • Identifies and responds to client and customer feedback and assists in escalated situations as necessary. 
  • The successful candidate will be forward thinking, have communication skills and business acumen to manage all required relationships

 Required Qualifications/Skills:

  • Bachelors degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
  • A minimum of 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment, to include successful management of a large staff and focus on exceptional client and customer service. 
  • Large Convention Center experience preferred
  • High Volume experience of 15 plus million in annual food and beverage sales is a definite plus
  • Demonstrated financial acumen with significant past P&L responsibility.
  • Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
  • Technologically savvy, with high proficiency in all Microsoft Office programs.
  • Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
  • Motivate and inspire employees to embrace NOMCC's mission of exceptional service and apply it in every customer interaction using the SPICE principles. 
  • Flexibility, ability to work extended or irregular hours to include nights, weekends and holidays.
  • Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
  • Self-starter who can work independently and, on several tasks,/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
  • Ability to communicate effectively both orally and in writing.
  • Initiative in identifying and resolving problems timely and effectively.

 Other requirements include but are not limited to: 

Subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly quartered environment.

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About this Employer

New Orleans Morial Convention Center

900 Convention Center Boulevard, Riverwalk Marketplace
New Orleans, LA 71030

Conference Center

www.centerplate.com

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Centerplate, a Sodexo company and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom. As the pioneer and leader in live event hospitality, we are committed to making the time that people spend together more rewarding and more valuable. "Making it better to be there since 1929."TM