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Spv, Housekeeping, BU (N)

Posted May 18, 2021

Hampton Inn & Suites Columbus-Easton Area
Columbus, OH
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About This Job

Supervise, train and inspect the performance of assigned Room Attendants, Laundry Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Maintains room, corridor, and service area cleanliness, and ensures proper working condition of assigned areas and equipment by writing, submitting, and following through on maintenance requests.

Qualifications (Essential):

  • Prior experience as a Guest Room Attendant.
  • Ability to compute accurate mathematical calculations.
  • Ability to clearly and pleasantly communicate in English with guests/visitors, management and co- workers to their understanding, both in person and by telephone.
  • Ability to provide legible communication and directions.
  • Knowledge of proper chemical handling.
  • Knowledge of proper cleaning techniques, requirements and use of equipment

Qualifications (Desired):

  • High school graduate.
  • Any supervisory experience.
  • Previous guest relations training.
  • Fluency in a second language, preferable Spanish.

Skills:

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
  • Ability to endure abundant physical movements in carrying out job duties.
  • Ability to enforce hotel's standards, policies and procedures with assigned staff.
  • Ability to maintain confidentiality of hotel guests and pertinent hotel information.
  • Ability to ensure security of guest room access and hotel.

Essential Functions: (Include the following. Other job related duties may be assigned.)

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
  • Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel,

Franchise objectives.

  • Ensures all house and safety rules, housekeeping procedures, and security procedures are followed.
  • Uses and ensures the use of correct personal protection equipment in accordance with the Blood Borne

Pathogens Exposure Control Plan when handling soiled linens or performing other tasks in which exposure to blood borne pathogens may occur.

  • Follows through with guest room and floor maintenance.
  • Ensures proper maintenance of all cleaning equipment.
  • Attends all required meetings.
  • Maintains inventory and supplies all closets on assigned floors.
  • Communicates and cooperates with the Front Desk and other related departments during rush rooms, blocks, VIPs, and any discrepant rooms.
  • Assists Executive Housekeeper or Assistant General Manager in maintaining overall smooth operation of the Housekeeping Department.
  • Delegates the deep cleaning schedule.
  • Inspects or delegates inspection of all guest rooms cleaned by room attendants on assigned floors.
  • Initiates procedures to increase efficiency of labor and safe chemical and equipment use.
  • Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
  • Works to ensure high scores for cleanliness and other housekeeping-related items on all and Franchise inspections.
  • Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures and reports.
  • Ensures compliance with key control procedures as they relate to the Housekeeping Department and assigned floors.
  • Ensures that any and all storage areas are kept secure at all times.
  • Performs housekeeping, laundry, and/or houseperson functions whenever necessary.
  • Handle guest complaints, ensuring guest satisfaction.
  • Report any damages, maintenance problems or safety hazards to the Engineering Department.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, or crawl and talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hampton Inn & Suites Columbus-Easton Area

4150 Stelzer Road
Columbus, OH 43230

(614) 473-9911

145 Room Hotel

www.hilton.com

At A Glance

We're just off I-270, across the street from an upscale shopping and dining complex at Easton Town Center. Corporations like Huntington Bank, SafeAuto, L Brands and Abbott, along with The Ohio State University, are within 10 minutes. Get to Columbus International Airport in five miles, and 10 miles gets you to the convention center. Enjoy our heated indoor saltwater pool, free hot breakfast and free WiFi.