Search 23,964 current hospitality jobs

Server Assistant

Posted May 18, 2021

Hilton Waikiki Beach
Honolulu, HI

About This Job

The Hilton Waikiki Beach Hotel has an exciting opportunity for a Full Time Server Assistant to join our F&B Ohana!

The Server Assistant is responsible for resetting tables; courteously and efficiently supporting servers with Guest needs; servicing and maintaining the dining area. Delivers online food and beverage orders to food and beverage outlets and guest rooms.

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing “Can Do” attitude genuine hospitality and by exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
  • Performs other duties as required to provide “Can Do” attitude genuine hospitality
  • Performs side duties as assigned
  • Provides food and beverage service to guests in the restaurant

    • Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
    • Properly wipes tables using the proper towel, wipes and brushes chairs and ensures that the floor areas are clean and free of debris
    • Resets table quickly and properly
    • Restocks bussing stations regularly by polishing silverware, and stocking with china, glassware, ice, napkins and clearing trays
    • Replenishes ice bin
    • Empties trash receptacles
    • Breaks down/scrapes and sorts glassware and chinaware, racks glasses appropriately, and disposes of rubbish at the soiled dish table
    • Is familiar and complies will all Department of Health sanitation and food safety guidelines
    • Replenishes water; makes and pours coffee
    • Assists with the delivery of food to the proper table, describing the food items to the guests. Ensures that all necessary/appropriate condiments are available for the guests to enjoy their meals
    • Advises the Server if the guest requests to order additional food and beverage.
    • Assists service team as necessary to meet and exceed guest expectations
    • Sweeps and mops floors regularly; ensuring safety guidelines are being followed
    • Delivers online food and beverage orders to guests
    • Perform related duties as assigned by Manager.
    • Maintain compliance with all company and brand policies and procedures.

Minimum Requirements:

  • High School Diploma or GED required.
  • Relevant military experience in a comparable capacity
  • 1 year restaurant experience preferred 

About this Employer

Hilton Waikiki Beach

2500 Kuhio Avenue
Honolulu, HI 96815

(808) 922-0811

601 Room Hotel

At A Glance

Ideally located in the heart of the island, Hilton Waikiki Beach is only one block from the sea. With Leahi (Diamond Head) as a stunning backdrop, this contemporary Waikiki hotel offers a true Hawaiian paradise without the resort fees. We offer rooms and suites with gorgeous views of the surroundings, resort-style amenities and delicious dining options available anytime of the day.

  • Resort-style amenities with no resort fees
  • Situated 1 block from Waikiki Beach, near many shops and restaurants
  • M.A.C. 24/7 Restaurant & Bar, always open or choose 24-hour room service
  • Altitude @ 37, exclusive event space with a panoramic Pacific Ocean view
  • Intimate Garden Gazebo location for your ceremony or reception