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Guest Service Agent Part-Time

Posted May 19, 2021

Hilton Hartford
Hartford, CT
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Be A Part of Our Passionate & Committed Team!

About This Job

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

  EOE/M/F/D/V

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About this Employer

Hilton Hartford

315 Trumbull Street
Hartford, CT 06103-1186

(860) 728-5151

388 Room Hotel

www3.hilton.com

At A Glance

Situated in the heart of the business and dining district of Hartford CT, the Hilton Hartford hotel is within walking distance of over 30 restaurants, bars and entertainment venues. Take the skywalk from the hotel to the Hartford XL Center; home to UCONN basketball, Hartford Wolf Pack Hockey, and the Hartford Yard Goats minor league baseball team.

  • Adjacent to the XL Center and conveniently connected by covered skywalk
  • 15,000 sq. ft. of flexible meeting space for impressive conferences and events
  • Five floors of executive rooms with private Executive Club Lounge
  • Modern fitness center and indoor swimming pool