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Driver/Bellman Part-time

Posted October 16, 2021

The Drake Oak Brook, an Autograph Collection Hotel
Oak Brook, IL
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Business is BACK at the newly renovated Drake Oak Brook, Autograph Collection! Seeking outgoing and personable front of house staff to welcome our guests at our highly sought after location.

About This Job

Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Bell Person to join our team. The Bell Person will work closely with the hotel’s guest service team.

Responsibilities include but are not limited to:

  • Represent the hotel in a positive manner at all times.
    Provide the highest quality of service to ensure a positive experience for all guests.
  • Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
  • Handle all guests' luggage with care.
  • Assist guests with taxis and other transportation needs.
  • Open vehicle and hotel doors and greet arriving and departing guests.
  • Respond to guest questions and give accurate information on local attractions, events and daily activities in the hotel.
  • Be aware of VIP and repeat guests; greet them by name whenever possible.
    Communicate with the Front Desk to ensure quick and efficient guest check-ins.
  • Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.
  • Deliver messages and/or packages to guests at their request in a timely manner.
  • Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.
  • Answer guest inquiries and/or direct guests to appropriate department or manager.
  • Maintain a neat and presentable lobby and hotel entrance at all times.
  • Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
Job Requirements:

Requirements:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires good communication skills
  • Wear the proper attire/uniform at all times and be well groomed.
  • Know the local area, roadways, and services.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Be able to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds.
  • High school diploma or preferred. 
  • Excellent customer service skills

 First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER

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About this Employer

The Drake Oak Brook, an Autograph Collection Hotel

2301 York Road
Oak Brook, IL 60523

(630) 571-0000

84 Room Hotel

www.marriott.com

Managed By

LOSE YOURSELF IN HISTORY AND LUXURY AT OUR OAK BROOK HOTEL

Follow in the footsteps of Chicago icons and reserve a hotel room at The Drake Oak Brook, Autograph Collection. A beacon of style and class since the 1960s, our hotel is located in the Chicago suburb of Oak Brook, easily accessible from O’Hare and Midway airports. A sense of grandeur marks your arrival at the hotel as you’re greeted by sumptuous furnishings and impressive artwork. After check-in, explore attractions like the Brookfield Zoo or Oakbrook Center shopping—or immerse yourself in the energy of downtown Chicago. Upon your return, relax in luxury hotel accommodations appointed with superb bedding and modern features, followed by a session in the fitness center. Dinner options include our signature Colonial Room or cocktails and bar fare at Polo Lounge. Meeting and wedding guests appreciate our elegant, European-inspired event spaces. Our motto is Ubi Tempus Quietus, or “where time rests.” So travel to a bygone era of refinement during a stay at our renowned hotel in Oak Brook, Illinois.