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Spv,Reservation

Posted May 20, 2021

Delta Hotels Baltimore Hunt Valley
Hunt Valley, MD
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About This Job

  1. Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote Crescent and brand-specific marketing programs. Assign reservations based on guest preferences and availability.
  2. Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
  3. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
  4. Comply with attendance rules and be available to work on a regular basis.
  5. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.       Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.  Ability to access, read and accurately input information using a moderately complex computer system. Ability to establish and maintain effective working relationships with associates, customers and patrons.   Ability to sit for extended periods of time.  Ability to input 40 WPM on a computer keyboard.

PERFORMANCE STANDARDS:

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Delta Hotels Baltimore Hunt Valley

245 Shawan Road
Hunt Valley, MD 21031

(410) 785-7000

392 Room Hotel

www.marriott.com

Our Hotel

Situated on 17-acres, our campus-like environment offers guests a tranquil escape from the tumult of Baltimore. Each of our guestrooms and suites features floor-to-ceiling windows and is luxuriously appointed with elegant decor and smart amenities like complimentary WiFi and plush bedding. Designed for the discerning traveler with elevated expectations, we provide our guests an array of premium touches like a state-of-the-art fitness center, a 24-hour high-tech business center, two pools, and complimentary shuttle service within a three-mile radius. Enjoy a world-class dining experience at the Cinnamon Tree Restaurant, featuring traditional American cuisine in an opulent setting, opt for a casual bite at Cafe 245, or savor a signature handcrafted cocktail in the stylish confines of the Polo Lounge & Bar. Our Hunt Valley, MD hotel near Towson University is the only full-service Marriott in the area.