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Front Desk Clerk/Guest Service Agent

$200 Sign-On Bonus

Posted September 9, 2021

Hilton Garden Inn Akron
Akron, OH
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
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About this Employer

Hilton Garden Inn Akron

1307 East Market Street
Akron, OH 44305

(330) 733-2900

At A Glance

Situated near the corporate corridor of Routes I-76/Rt. 8/I-77 and the Akron/Canton Airport, the new Hilton Garden Inn Akron hotel is just minutes from Akron, Ohio's city center at the new East End Development - home of Goodyear Tire. This modern Akron-area hotel is across the street from Goodyear Theater and is one of few hotels near Canal Park Stadium and the E.J. Thomas Performing Arts Center. Enjoy easy access to many local businesses in downtown Akron, OH, and surrounding attractions including Akron Art Museum, Akron Zoo and Cuyahoga Valley National Park.

All of the comfortable guest rooms at our hotel in Akron, Ohio, offer amenities to help you feel at home, including microwaves, mini-refrigerators, complimentary WiFi and large desks with ergonomic chairs. Energize in the complimentary 24-hour fitness center or refresh in the indoor pool or whirlpool. Enjoy a beer or a cocktail before savoring American classics in The Garden Grille & Bar, which is open for breakfast, lunch and dinner. Stay connected in the complimentary 24-hour business center and hold a meeting, training event or wedding for up to 200 people in two modern boardrooms and a flexible 3,700 sq. ft. ballroom.

  • Easily accessible from Interstates 76, 77 and Rt. 8, and Akron/Canton Regional Airport
  • Convenient to downtown companies, the University of Akron and the Goodyear World Headquarters
  • Onsite dining in The Garden Grille & Bar
  • Over 4,500 sq. ft. of flexible Akron, Ohio meeting space