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Executive Housekeeper

Posted June 11, 2021

Hilton Richmond Downtown
Richmond, VA
We are located in the heart of downtown Richmond, just steps away from the James River! We're on the city public transportation line and within walking distance to many places to eat, shop and visit. Our beautiful hotel is also recently renovated.

About This Job

Job Summary:

Responsible for the management of all efforts of the housekeeping department to ensure compliance with brand/company standards of operation, quality and efficiency.  

 Basic Job Duties: 

  • Actively monitor guest rooms and public areas to ensure completion of all daily operational procedures by the Housekeeping Team.
  • Perform daily inspections to ensure levels of cleanliness are meeting or exceeding guest and brand/company expectations as measured through inspection scores and current guest satisfaction scores.
  • Select, train, motivate, and maintain a high energy & skilled Housekeeping Team.
  • Manage employee schedules according to staffing budget, verifies hours worked, and call in replacements to cover callouts.
  • Perform room attendant, laundry, and house attendant functions whenever necessary.
  • Develop and maintain a deep cleaning schedule.
  • Manage all aspects of employee performance to ensure productivity and a high-quality work environment. Set clear expectations for team members and ensure accountability.
  • Recognize positive team performance on a continuous basis through reward & recognition programs.
  • Keep up to date and comply with all brand/company standards, policies and procedures, ensuring the Housekeeping Team is informed.
  • Conduct monthly inventory counts to maintain par levels, ensure proper ordering, receiving, and maintenance of linens and supplies.
  • Perform administrative tasks associated with training, disciplinary action, payroll, scheduling, time off requests, etc.
  • Enforce standard procedures for the security and return of guest lost and found items.
  • Ensures housekeeping staff compliance with key card control procedures.
  • Ensures all departmental staff is working safely and in accordance with OSHA regulations. May investigate accidents and initiate accident reports recommending appropriate corrective action.
  • Conduct monthly department meetings.
  • Perform other duties and special projects as assigned. 

Basic Requirements: 

  • Some college or equivalent work experience. 
  • Two years’ experience as a Housekeeping Manager; preferably at a full service, four-star hotel/resort.
  • Ability to effectively communicate in English, in both written and verbal forms. Spanish speaking is a plus.
  • Ability to demonstrate high energy, excellent interpersonal skills and strong enthusiasm for guest service.
  • Intermediate computer experience with programs such as MS Word & Excel.
  • Working knowledge of hotel reservation system, OnQ experience preferred.
  • Skilled in resolving conflict, influencing & mentoring others. 
  • Ability to handle pressure situations and exercise good judgment.
  • Ability to bend, stoop, walk and lift up 50lbs, and push/pull up to 100lbs with or without accommodation.
  • Willingness and ability to work a flexible schedule, including weekends & holidays.

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etcEOE/M/F/V/D  

Following all precautions as instructed by the CDC, the State of VA, Hilton and HRI Properties. 


About this Employer

Hilton Richmond Downtown

501 East Broad Street
Richmond, VA 23219

(804) 344-4300

250 Room Hotel

Managed By

At A Glance

Hilton Richmond Downtown is housed in the former Miller & Rhoads department store, an iconic building with over 100 years of history. Spanning an entire city block, our hotel boasts original features including marble floors and high ceilings. Enjoy easy access to theaters, historical sites, museums and restaurants, as well as the Greater Richmond Convention Center.

  • Salon and spa services are available through our partner salon 
  • Close to downtown attractions including restaurants, shopping, theaters and the Capital Trail
  • Complimentary shuttle service within 2-mile radius of the hotel
  • Three on-site dining options offering a variety of cuisine
  • Fitness center, indoor pool and whirlpool
  • 15,000 sq. ft. of flexible meeting and event space for up to 350 guests