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Cocktail Server- Bien Shur

Posted November 18, 2021

Sandia Resort & Casino
Albuquerque, NM
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About This Job


Major Duties and Responsibilities

  1. Takes beverage order and relays it to bartender (order taken within 3 minutes).
  2. Offers customer another round when glass is half empty and guest is showing no visible signs of intoxication.
  3. Participates in Daily Stand-Up Meetings to ensure property communications are understood.
  4. Timely completion of computer assisted training as required.
  5. Collects order from bartender, adds appropriate garnish, places on tray, and serves to guests with cocktail napkins.
  6. Empowered to address feedback of guests and informs supervisor as necessary.
  7. Maintains knowledge of all in-house services as well as local information and assists guests when solicited.
  8. Maintains tables regarding the ongoing removal of empty glassware during service and the complete clearing of tables after guests have departed.
  9. Demonstrates responsible alcohol service.
  10. Suggestively upsells guests at every interaction.
  11. Utilizes guests’ names when known at the time that the tendered bill is presented.
  12. Adheres to the property standards on appearance at all times.
  13. Responsible for accurately tendering and presenting check to guests.
  14. Completion of all opening and closing side work as assigned per each shift.
  15. Maintains possession of a valid alcohol certificate in conjunction with a valid form of identification at all times while serving alcohol.
  16. Performs other duties as assigned by Management.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

  1. Excellent customer service, sales and food/beverage service skills.
  2. Knowledgeable of brand selections, prices, and garnishes.
  3. Knowledgeable of basic sanitation.
  4. Proficiency in POS systems.
  5. Ability to read and comprehend simple instructions, short correspondence, and memos.
  6. Ability to demonstrate strong food and beverage menu knowledge including bar menu, dinner menu and wine list.
  7. Ability to open bottles of wine and champagne tableside.
  8. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Minimum Qualifications, Education and Experience


  1. One (1) year serving experience in an establishment that serves beer, wine, and spirits.
  2. Must be at least 21 years of age.


  1. High School Diploma, GED certification or equivalent

Licensing Status

  1. Must be able to successfully pass a stringent background investigation.
  2. Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.
  3. Will require a post-offer, pre-employment and random drug screening.

Additional Information

Starting Salary:  $4.77 Per Hour + TipsApplicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of New Mexico.

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About this Employer

Sandia Resort & Casino

30 Rainbow Road, NE
Albuquerque, NM 87113

(505) 796-7500

228 Room Casino

The Sandia Resort and Casino is situated on the Northeast corner of Interstate 25 and Tramway Road in Albuquerque, New Mexico. Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors.

Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia.

The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.

The Vegas-style casino floor offers 140,000 square feet of your favorite games, including more than 2,300 slots, Blackjack, Craps, Roulette, Mini Baccarat, Pai Gow Poker, Three Card Poker, Bingo, Live Keno, and the state's largest non-smoking Poker room.

This is only the tip of the iceberg in regards to all that Sandia Casino has to offer. With the addition of the hotel in 2005, and another expansion in 2014 to add the golf pavilion and parking garage, Sandia Resort & Casino slowly became much more than just a place to game.

Visitors from all over the nation can now get lost in the lights and sounds of the casino floor, relax at the luxurious Green Reed Spa, dive into the outdoor pool, tee off on the 18-hole championship golf course, listen to their favorite singer at the amphitheater, dine at any of the numerous restaurants, bars, and lounges, get married to their best friend, and spend the night in one of the grand, luxury suites – all available onsite.

Come say hello to New Mexico’s best place to play – Sandia Resort & Casino!