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Players Club Host

Posted July 23, 2021

Sandia Resort & Casino
Albuquerque, NM
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About This Job

Description

Position Summary

Promotes the Player’s Club program by assisting customers through the membership process and explaining the benefits and perks of membership.

Supervision Exercised

Supervised by the Player’s Club Supervisors.

Major Duties and Responsibilities

  • Explains all the benefits of joining the Player’s Club including how to join, provide information about the associated rules and regulations of joining, provide current promotional information, and describe bonus points and redemption of merchandise. Assists the player with the completion of the membership application including verification of a valid ID and, Using a computer, setup the player’s account via a windows based application (Konami). Should be done as quickly and efficiently as possible.
  • Via a windows based application (Konami) print one or more player cards.
  • Explain the use and rules of multiple players’ club cards.
  • Via the computer-based system and/or manual logs make notations in customer’s account regarding information for promotions, mailings, fraudulent activity, redemptions etc. as outlined by Player’s Club Policies and Procedures.
  • Explain the operations of the Player’s Club card in the slot machines and at table games.
  • Inform players of promotions explaining all official rules and regulations of promotions soon to start, in progress, or soon to end.
  • Make announcements pertaining to promotion drawing times, announcing winners and general promotional information.
  • Help perform drawings on a timely basis, conduct and monitor other promotional games (wheel spinning, cash cage etc.) and identify player as a valid winner by verifying player’s card and valid ID against drawing ticket and the information contained within computer system (Konami).
  • Inform appropriate departments (poker, bingo etc.) of names of potential winner(s) that have been drawn for promotions.  Inform departments of the actual confirmed winner(s) of promotions and inform departments of any unclaimed prizes for all promotions.
  • Log all winners and unclaimed prizes on manual promotion forms for tracking and “tag” winners of promotions via the computer-based system (Konami).
  • Distribute and log promotional items, and log customers who receive any promotional items (e.g., jackets, hats, shirts, gaming packages, match-plays, coupons, gifts, or generic player cards).
  • Attend, professionally represent, and promote the Casino at offsite promotional events.
  • Distribute promotional material and provide general information about the casino Inventory promotional gifts, promotional stock, and redemption merchandise.  Tracks items according to policies and procedures. There should be Zero unexplained variances with inventory of promotional materials.
  • Provide general information about the Casino and all events held within the Casino.
  • Make general information announcements and page customers using a PA system.
  • Use multiple computer ticketing systems (that are command line based) to sell tickets and provide general information for all concerts and events held at the casino amphitheatre, as well as for all ticket master concerts.
  • Responsible for the Box Office and all cash, credit card, coupons, vouchers, and redemption forms including balancing box office cash drawer and reconciling paperwork for accounting and auditing purposes. There should be Zero Variances of all tenders without acceptable documentation from management.
  • Works with Supervisors/Manager to continue to monitor transactions to reduce the number of exception reports within the department.
  • Follows service standards set forth by management to elevate guest experience.
  • Performs other duties as assigned.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

  • Strong communication skills and the ability to deal effectively with the public.
  • The ability to communicate effectively, maintain a high level of professionalism at all times, provide excellent customer service under any and all circumstances, generate excitement, and provide personal attention to customers thereby building strong customer relationships.
  • The ability to understand and retain to memory and/or reference procedure manual regarding all official rules and regulations for promotions and the Player’s Club.
  • The ability to know when to forward customers, internal personnel, vendors, and any other individuals to supervisors or manager to ensure only accurate and pertinent information about any promotions, rules and regulations for the Player’s Club, casino, or promotions is provided.
  • The ability to identify fraudulent activity being attempted by Player’s Club members participating in promotions, merchandise redemptions, coupon redemption etc. and appropriately escalates to supervisor and manager.
  • Customer service, sales, and/or marketing skills.
  • Ability to work all hours, including weekends and holidays.
  • Ability to organize thoughts and write clearly and concisely in order to complete documents, forms, logs and accounting reconciliation sheets.
  • Ability to stand for entire shift.
  • Ability to adhere to strict service standards.
  • Ability to lift heavy merchandise.
  • Knowledge of computer systems and use of Windows operating systems and various computer applications, data processing and data entry.

Requirements

Minimum Qualifications, Education and Experience

Required:

  • High School Diploma, GED certification or equivalent.
  • One (1) year of customer service experience.
  • Six months previous money handling experience
  • Must be at least 21 years of age.

Licensing Status

  • Must be able to obtain and maintain the required Gaming License.
  • Will require a post-offer, pre-employment and random drug screening.

Working Conditions

  • Work is performed indoors and outdoors.
  • Work hours subject to change with overtime work required.
  • Must be able to work long hours under stressful conditions.
  • Subject to hazards, which may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
  • Tasks may be performed on uneven, inclined, hard and soft-carpeted floors, cement structures and surfaces.
  • Duties may involve walking, or standing for long periods of time.
  • Must be able to lift 50 lbs.
  • Specific required movements include the following:
    • Trunk-bend, twist, rotate, push, pull, and carry
    • Arms-reach, carry, push, pull, lift, twist, and rotate
    • Legs-lift, push, pull, twist, and rotate
    • Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.

Additional Information

Salary: $10.27 – $12.84 Hourly

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Sandia Resort & Casino

30 Rainbow Road, NE
Albuquerque, NM 87113

(505) 796-7500

228 Room Casino

sandiacasino.com

The Sandia Resort and Casino is situated on the Northeast corner of Interstate 25 and Tramway Road in Albuquerque, New Mexico. Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors.

Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia.

The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.

The Vegas-style casino floor offers 140,000 square feet of your favorite games, including more than 2,300 slots, Blackjack, Craps, Roulette, Mini Baccarat, Pai Gow Poker, Three Card Poker, Bingo, Live Keno, and the state's largest non-smoking Poker room.

This is only the tip of the iceberg in regards to all that Sandia Casino has to offer. With the addition of the hotel in 2005, and another expansion in 2014 to add the golf pavilion and parking garage, Sandia Resort & Casino slowly became much more than just a place to game.

Visitors from all over the nation can now get lost in the lights and sounds of the casino floor, relax at the luxurious Green Reed Spa, dive into the outdoor pool, tee off on the 18-hole championship golf course, listen to their favorite singer at the amphitheater, dine at any of the numerous restaurants, bars, and lounges, get married to their best friend, and spend the night in one of the grand, luxury suites – all available onsite.

Come say hello to New Mexico’s best place to play – Sandia Resort & Casino!