Search 25,034 current hospitality jobs

Front Desk Agent Part-Time

Posted May 23, 2021

SpringHill Suites by Marriott Las Vegas Convention Center
Las Vegas, NV
Apply

About This Job

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

    REQUIRED SKILLS AND ABILITIES:

    Must be available to work a flexible schedule to include nights, holidays and weekends.  Previous hotel front desk experience preferred.  Must have previous customer service experience.  Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  Must be able to withstand prolonged periods of standing and/or walking.  Ability to lift at least 50 lbs.

Please remember to add your updated Resume and at least 2 professional references. 

                                                                 Marriott experience and Fosse knowledge a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Apply

About this Employer

SpringHill Suites by Marriott Las Vegas Convention Center

2989 Paradise Road
Las Vegas, NV 89109

(702) 433-5880

299 Room All Suite

www.marriott.com

Our Hotel

Las Vegas always shines brightly…and so does the SpringHill Suites Las Vegas. You’ve come to expect the unexpected in Vegas and this all-suite Hotel plays outside the boundaries too. Offering full service amenities such as restaurant, bar, Market, meeting/event space, catering and audio/visual services, business center, valet/laundry facility, rooftop fitness center and rooftop pool with stunning Strip views. Just 2 blocks from the famous Strip, this Hotel also offers unrivaled value with no resort fee; complimentary breakfast buffet, Wifi, fitness center admission and local/800 calls. And check out the restaurant and bar for special promotions and happy hour daily. Comfort is king with every suite offering king or double-queen, living, working, and pantry – refrigerator, microwave and coffee maker. When business or fun calls, we’re just steps from the Las Vegas Convention Center or minutes to the airport, local attractions and all that the Las Vegas Strip has to offer.