Graduate Hotels®, is seeking a Guest Service Representativeto join Graduate Seattleand its wonderful team of hospitality enthusiasts.
Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
Reviews arrival list daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank - count bank at beginning and end of shift.
Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
Maintains front desk area to be clean and organized
Assisting with lobby activation as needed
Utilize proper procedures when handling guest PPI data
Understands the key points to communicate for a Graduate Arrival experience
Follows through and feels ownership of guest requests
Resolves guest complaints in a professional and efficient manner
Actively participates in Front Desk upsell program
Always retrieve necessary identification documents and form of payment upon guest arrival
Other duties as assigned
EDUCATION AND EXPERIENCE
Prior Customer Service Experience
High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
About Graduate Hotels®
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.
*Graduate Hotels is an Equal Opportunity Employer.
Graduate Seattle is more than just a place to lay your head. While you’re with us, climb up to the rooftop bar, Mountaineering Club for the best views of the city and take a bite of our famous breakfast sandos at Poindexter Coffee. We’re the perfect spot for Huskies – and their dogs! Pets stay free at Graduate Hotels.
Our historic 1930s Art Deco digs, just a ten-minute stroll to UW’s campus, sits proudly in Seattle’s University District. Purple pride runs deep in the lush lobby, inviting Huskies past and present. Over 36 feet of plaidly clad sofas ease up to a communal coffee table warmly perched fireside. An installation of seashell mobiles dances above, an amped up wall invites conversation and jewel toned rooms wink at our storied past. High above, our scenic rooftop bar serves up hues and mountain views of the inspired landscape.
For groups of two to 200, Graduate Seattle has the right-size ballroom, boardroom or breakout room for your event. Let us host your Seattle wedding, U-Dub meet-up or business meeting. Our creative events and culinary teams will work with you to customize a memorable experience that perfectly suits your gathering.