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Hotel Front Desk Agent/Guest Service Agent

Posted June 12, 2021

Fairfield Inn & Suites Reno Sparks
Sparks, NV
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Fairfield Inn & Suites Reno Sparks

2085 Brierley Way
Sparks, NV 89434

(775) 355-7700

88 Room Hotel

www.marriott.com

Our Hotel

Located 7 miles from Reno-Tahoe International Airport, our hotel makes travel to Western Nevada effortless. Travelers can spend their day with the family at Wild Island Family Adventure Park or attend an event at Reno-Sparks Convention Center. Our hotel also features a location minutes from Tahoe-Reno Industrial Center. Spacious rooms and suites with stylish decor await guests after a busy day. Select accommodations feature comfortable sofa beds and soothing hot tubs. Guests can jump start the next day with our complimentary breakfast featuring a selection of healthy and hearty meals. At Fairfield Inn & Suites Reno Sparks, our guests are our #1 priority.