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Guest Experience Expert- Front Office

Posted June 1, 2021

Courtyard Wilmington Downtown
Wilmington, DE
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About This Job

Posting Date Jun 01, 2021 Job Number 21054084 Job Category Rooms & Guest Services Operations Location Courtyard Wilmington Downtown, 1102 N West Street, Wilmington, Delaware, United States VIEW ON MAP Brand Courtyard by Marriott Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott. POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Courtyard Wilmington Downtown

1102 N West Street
Wilmington, DE 19801

1-302-429-7600

126 Room Hotel

careers.marriott.com

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The Courtyard Wilmington Downtown Hotel is the perfect choice when traveling to Wilmington, DE or the Brandywine Valley. Our hotel features a new state-of-the-art lobby, providing greater flexibility and choices for guests. The Courtyard Wilmington Hotel lobby features inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect., which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Our downtown Wilmington, Delaware hotel is located in the heart of downtown Wilmington, within the city*s Financial and Legal District, minutes from dining, shopping and entertainment attractions of the Market Street Mall and the exciting Riverfront area of Wilmington. Visit top attractions such as Longwood Gardens, Winterthur Museum and Frawley Stadium when you stay at our Wilmington, DE hotel.