Posted June 1, 2021Marriott Phoenix Tempe at The Buttes
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g. small print). Move at a speed that is required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Education: High School Education or equivalent experience
Experience: Customer Contact Experience preferred.
Skills and Abilities: Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities. Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred. Second language may be desired.
No. of employees supervised: None
Travel required: Local travel as needed
Hours Required: Scheduled days and times may vary based on need.
Here are some reasons our associates like working with us:
(Some of our Benefits apply to Full Time Associates Only)
Our hotel is ideally situated just three miles from Phoenix Sky Harbor International Airport; Tempe Diablo Stadium is a short stroll away, and Arizona State University and Scottsdale are also within easy reach. Stylishly appointed rooms feature ergonomic workspaces and USB outlets, as well as complimentary Wi-Fi and marble bathrooms; may also offer views of the resort. Elsewhere, guests can break a sweat in the fitness center or enjoy a refreshing swim in one of our outdoor pools; kids will have a blast on the waterslides. Guests can perfect their backhand on our tennis courts, play a game of volleyball or explore the hiking trails that surround the hotel, followed by a treatment at Narande Spa. We offer seasonal favorites and gaze out over Tempe at Top of the Rock Restaurant, or dine poolside. For those traveling to Arizona to host an event, we offer expansive venues, some with exceptional views.