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Catering & Conference Services Manager

Posted June 1, 2021

Hotel Valencia Riverwalk
San Antonio, TX

About This Job

Job Description:

Responsible for soliciting new catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.    

Work Environment: 

  • Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures, non-climate controlled Office
  • Exterior of hotel with exposure to weather conditions
  • Traveling is required, including car travel, airline, and all aspects of travel, including overnight accommodations as necessary

Physical Requirements:

  • Sitting:  Frequently.  Padded office chair, chair with back for breaks and meal periods. Completing required paperwork, answering emails, various other computer driven tasks.
  • Standing/Walking:  Frequently to attend meeting, meet with staff, meet with clients, walk hotel with clients.
  • Typing
  • Viewing monitors
  • Writing
  • Reading

Duties and Responsibilities:

  • Oversee client functions to ensure customer satisfaction.
  • Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
  • Prepare correspondence to customers, internal booking reports and file maintenance. Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required.
  • Work with other departments within the hotel to provide quality service.
  • This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
  • Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
  • Maintain and correct procedures for credit control, financial transactions, and security of financial assets.
  • Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner.
  • Any other duties as assigned by an immediate supervisor.

Knowledge and Skills:

  • Excellent written, spoken, and presentation skills.  Additional language ability, a plus.
  • Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
  • Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
  • Must have exceptional mathematical and computer skills.
  • Ability to timely obtain any required licenses or certificates.
  • Occasional travel required.
  • Must be able to work a flexible schedule including nights, holidays, and weekends, as needed.

Leadership Skills:

  • Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
  • Holds self and others accountable for achieving results.
  • Addresses conflict in a timely manner.
  • Contributes to team results.
  • Deals with change effectively.

Relationship Skills:

  • Always applies the principles of trust, honesty, respect, integrity and commitment.
  • Establishes confidence in Catering Sales among peers throughout the hotel and throughout Valencia Group.

Experience and Qualifications:

  • Two to three years of progressive experience in full service hotel environment
  • Bachelor’s degree is a plus.  High school education and relevant training and experience required. 
  • Must have a comprehensive knowledge of all hotel departments and functions.

Job Requirements

Previous sales experience, Food and Beverage knowledge, detail oriented and highly organized.

The purpose of the Catering & Conference Services Manager is to assist in assuring the overall success of the hotel by meeting or exceeding the company’s expectations for top line revenue.

TABC Certification

Food Handler's Certification

compensation: 45,000.00


About this Employer

Hotel Valencia Riverwalk

150 E. Houston Street
San Antonio, TX 78205

(210) 227-9700

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About Us

Steeped in history and charm, Hotel Valencia Riverwalk blends Spanish Colonial and Modern Mediterranean design with contemporary ideals. Our San Antonio downtown hotel's location on the quiet part of the River Walk keeps you in the middle of the action without sacrificing tranquility. Surround yourself with dining, entertainment, and shopping offered along the vibrant banks of San Antonio's famed River Walk or visit nearby local attractions. Embrace the romance of the downtown architecture as you tour by horse-drawn carriage or river cruise. However you choose to spend your time in San Antonio, we’ll ensure it’s unforgettable.

We take pride in delivering an impeccable experience rather than a routine hotel stay. The architectural craftsmanship and opulent finishes throughout the design of our hotel envelop your senses while our luxury amenities cater to your every need. With world-class dining and in-room spa services, you may find it difficult to leave at all during your stay, but when you do a bevy of options are just steps away.

From meetings, groups and weddings on the River Walk, to romantic getaways, or business trips—whatever your reason for visiting, we’re here to make your San Antonio stay one you’ll remember.